Check-in was very easy & efficient. I don’t remember her name while I was at the desk, but I checked in at around 6-6:30pm & she was super sweet & helpful! My partner & I did notice a bit of unclean areas such as the pool though. We also had an issue with the tub/shower drain in our room. We noticed when we turned on the water there were black particles coming out of the drain, and the drain itself was draining very slowly. I called and let the front desk know, but they said it would have to be addressed in the morning & when I did address it then, they just stated the boss would offer a discount or something but never gave much else information honestly. I would also note that there was a bit of a smell in the room but I’m not sure how to describe it other than humidity smell. Overall though, the room was clean, bathroom sort of clean, & very calm and quiet in the hotel itself.