En general nos fue muy bien , lo único malo es que los restaurantes están súper llenos y eso que no era temporada alta nosotros nos quedamos con ganas de entrar a uno pero estuvimos formados x 45 min y la fila jamás se movió eso fue lo único malo
Enrique
3 晚家庭旅遊
6/10
The whole place needs a revamp. It's fine for the price. Food is decent. Service is great. Beach is calm and enjoyable.
gaurav
5 晚家庭旅遊
8/10
should not offer single-use items.
HAIYAN
3 晚旅行
2/10
Hôtel horrible, salle de bain avec odeurs d’égouts , chambre vétuste et moche, l’hôtel est sale . Le personnel est sympa pour certains pas tous . La bouffe est degueu toujours la même chose . La plage n’est pas nettoyée plein de sargasse, les piscines sont sales . Vraiment avis aux touristes ne venez pas dans cet hôtel ! En plus ils sont en travaux donc il y a du bruit. Vous trouverez bien mieux à Cancun passez votre chemin . Franchement j’étais écœurée j’avais vu les avis mais je n’en ai pas tenu compte . Je peux vous dire que tout est vrai c’est le pire hôtel dans lequel j’ai séjourné dans ma vie .
Hamel
12 晚家庭旅遊
2/10
Instalaciones descuidadas el cuarto huele mal y que la coladera del baño solo tiene la rejilla pero no tiene la trampa, el teléfono viejo solo está de adorno por que no sirve no puedes llamar a recepción uno tiene que bajar personalmente a solicitar lo que uno necesite, la comida terrible poca variedad, y de mala calidad los guisos, el pollo se ve todo ensangrentado como golpeado se ve que lo que compran es de segunda
Eric
3 晚家庭旅遊
10/10
Hotel e funcionários maravilhosos, todos sempre dispostos a ajudar e tornar a sua viagem incrível.
Gisebel da Silva Santos
4 晚家庭旅遊
8/10
I was a bit nervous after reading previous reviews on the Oasis Palm. But my advice would be, don’t be put off. I think the property is fair for the money. Yes there are things that I would change/improve, but other hotels will have this and be more expensive. You can’t expect to stay at an all inclusive at the lower end of the pay scale and expect 10/10 for everything. You always get what you pay for
Robert
7 晚旅行
10/10
Muy amables, lo único que no me gusta es que inviertas tiempo en las pláticas para comprar un tiempo compartido, como 2 horas, pero fuera de eso todo perfecto, los alimentos, los camastros, el mar
真實旅客
4 晚家庭旅遊
2/10
The beach was very dirty and the swimming pool as well .
Guillermo
4 晚家庭旅遊
2/10
My husband and toddler got food poisoning. They closed the buffet at the Grand Oasis Palm to clean it. The 4 days we were there we never got chairs at the beach. Shade was hard to come by. We had a hard time eating by the end of our stay because of getting sick. Near the ferry. Sens and Grand Oasis Palm are the same building. The employees worked hard but many seemed unhappy.
Laura
4 晚家庭旅遊
4/10
This property was much better for families than adults, despite the adult only spots. Several restaurants were closed on one of our days there. And getting a reservation was difficult on the days of. Renting a beach bed was also difficult and extra cost.
The staff was very nice, friendly and trying to make the stay enjoyable
Limited beach walking- only about 1 mile due to location.
Margaret
3 晚家庭旅遊
4/10
To begin I didnt like the fact that I booked and payed for the Grand Oasis Palm building and got put on The Sens Cancún building. I didnt become aware of it until my first night at resort around midnight. It was not what I expected and I was not satisfied.
Cristina
2 晚家庭旅遊
10/10
Timothy
4 晚旅行
8/10
Very close to the ferry for Isla Mujeres
Mariana
5 晚家庭旅遊
6/10
Our reservation was for Ocean Palm Hotel. On arrival, we were checked in at the adjacent property Ocean Sens. Supposedly an upgrade. Our room was very spacious and clean, basic furniture, nice balcony with a jacuzzi. Problem was the bad weather, really strong winds affecting the balcony door that did not fit well and the noise all night was terrible. Nobody ever came to fix it.
Both properties are huge with a lot of guests. Small beach and no enough chairs. No chairs of any kind around the pool. Several restaurants always very busy. Buffet restaurant smelled bad and had very low quality food. Food a little better on the reserved restaurants but really difficult to get a reservation. Excellent Michael Jackson show. This hotels are best for families with a restricted budget.
Helda
5 晚家庭旅遊
2/10
Laura
2 晚旅行
8/10
Sophia
9 晚旅行
6/10
Elida
4 晚旅行
8/10
It was a beautiful resort, all Sens/Palms staff were so friendly, helpful, and made our stay even better. Property was in a scenic area of Cancun. Would definitely return
Kimberly
6 晚旅行
2/10
Joyce
5 晚旅行
10/10
It’s a nice family friendly resort. Beach is very accessible. The food was good. Would definitely recommend dining at cocoa. Service was impressive and food was delicious.
Viraj
3 晚家庭旅遊
8/10
Great selection of restaurants but they use their own personal app to book into á la carte suppers. When submitting your requests it may take hours to get either a confirmation or refusal of request. The application has no push notifications so you do not see when you have received a message back unless you have the app constantly open.
I suggest opening a chat and speaking directly to an associate that can see what reservations are still available for the day
Our room was overlooking the lagoon and road which could be noisy at times thru the closed patio door due to traffic passing at all times of the day. We could also often hear our next door neighbor's conversations while in our room, which although we didn’t mind, made for less privacy.