Our stay was for a quick overnight trip to the local casino. We had a late check in due to the 2 hour drive. The gentleman at the front desk was very welcoming and entertaining. We headed up to the room. We then left shortly after to go to the casino. We came back 1.5hrs later around 2 am. I noticed that no one was in the lobby, but we didnt think anything about it. We reached our room, slid the key and the door lock made a noise and a red light appeared. My husband tried his key and it still did not work. So we went back down to the Lobby. No one was at the front desk. But there was a sign stating that Attendant has stepped away and to call the number that was written below. We talked and waited at front desk hoping they would hear us. Nothing. So i called the number, and informed them that we were locked out of our room and needed to get our cards fixed. I informed the person on the line that we had been waiting for 20 minutes, no one is at the front desk ans its 230 am. Put on hold while they called front desk. She comes back on the line and stated there was nothing else she could do because the front desk wasnt answer after many attempts. So we decided to knock on the door and the receptionist comes out and acted as if she didnt know we were there and stated that she didnt even hear the phone ring. We get our keys and go back to the room, get in bed and notice a good bit of hair on the sheets along the edge of the mattress. It being so late, we slept on top of blankets.