2/10 不太好
2025 年 8 月 14 日
THE WORST NIGHT EVER!!!!!!!!!!!
Hampton has just lost our business, and anyone who asks us about Hampton. We had to change rooms twice and then leave after the first night. The first room was damp, and the rug was wet from an AC leak. The hallway's AC was broken, and we were not informed about any issues the hotel was experiencing. After moving to another room, the fire alarm rang starting at 11 pm for 20-30 minutes, and continued to sound off every two hours. The staff said at the first alarm that it was a test, which was a lie. The alarms were random and continued to go off because the heat in the hallways was triggering the alarm so that any room could have this issue. IT WAS UNINHABITABLE. They tried to make us pay for the whole week we reserved, then, after finally refunding us, they charged us for (they said one night), the first night. A night that we did not sleep and the alarm woke us every two hours. They then charged us for THREE nights. When we called, they said they had accounting system issues. WE STILL HAVE NOT RECEIVED A REFUND. THE MANAGEMENT WAS RUDE AND REFUSED TO ADMIT ANY WRONGDOING. How can the hotel even justify renting rooms in such condition? We are working with a corporation now and are still getting the run around.
Elizabeth
Elizabeth，6 晚旅行
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