We have visited Sandos Caracol twice and thoroughly enjoyed our time on both occasions. The food is excellent—we especially loved Fogo de Brazil, the Hibachi restaurant, and the Riviera. Even though we’re not typically fans of buffets, we found them to be fresh, well-stocked, and consistently good. Plus, the 24-hour taco bar is fantastic—having access to delicious tacos anytime is a huge perk!
One of the most unique and incredible aspects of this resort is how seamlessly it integrates with nature. Seeing all the animals throughout the property is such a fun experience, and the on-site Mayan ruins add an extra layer of history and charm. The Mayan ceremony held one night was truly unforgettable.
Our only real complaint—though it’s beyond the hotel's control—is the public beach right next to the resort’s beach. While it’s understandable that vendors are present, the constant interruptions from people selling massages, braids, and other items became excessive. Not only do they walk by repeatedly throughout the day, but they also tend to gather between the cabanas, sometimes blocking views just to chat with each other. Since we paid for the Select Club Adults-Only section, we felt it was frustrating how often they encroached on the space meant for guests seeking a more peaceful, exclusive experience.
That being said, we didn’t let it ruin our time. We still loved our beach days—the cabanas are wonderful, and the overall atmosphere is fantastic. We’re already planning to return