Sandos Caracol 自然度假村及水上樂園全包式度假村是否有游泳池？

是的，住宿提供2 座室外游泳池和兒童游泳池。

Sandos Caracol 自然度假村及水上樂園全包式度假村是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物。

Sandos Caracol 自然度假村及水上樂園全包式度假村是否提供停車位？

是的，住宿提供免費自助停車服務。

Sandos Caracol 自然度假村及水上樂園全包式度假村是否提供機場接駁車服務？

是的，住宿提供機場來回接駁車服務。

Sandos Caracol 自然度假村及水上樂園全包式度假村入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：23:30。退房時間為 12:00。延後退房需加收相關費用，且需視供應情況而定。

Sandos Caracol 自然度假村及水上樂園全包式度假村是否附設賭場？

此住宿沒有賭場，但Riviera Gran 賭場 (開車 13 分鐘) 就在附近。

Sandos Caracol 自然度假村及水上樂園全包式度假村和附近有什麼好看好玩的？

享受住宿提供活動，例如划皮艇、滑翔翼和帆船，或者到附設的網球場精進球技。住宿還有提供其他娛樂活動，例如健身課程、生態觀光和瑜珈。您可以在這裡的 5 個浴缸裡任選一間來享受 Spa 療程，好好放鬆一下身心。Sandos Caracol 自然度假村及水上樂園全包式度假村也有2 間池畔酒吧、9 間酒吧和三溫暖，以及蒸氣室和花園。

Sandos Caracol 自然度假村及水上樂園全包式度假村內部或附近是否有餐廳？

是的，此住宿附設 7 間餐廳。

Sandos Caracol 自然度假村及水上樂園全包式度假村有戶外私人空間嗎？

是，每間客房都有陽台。

Sandos Caracol 自然度假村及水上樂園全包式度假村附近的環境怎麼樣？

從Sandos Caracol 自然度假村及水上樂園全包式度假村走路只要 12 分鐘就可以到普拉亞斯卡拉科科，另外走 9 分鐘還可以到Chun-Zumbul（潛水點）。

Sandos Caracol 自然度假村及水上樂園全包式度假村住宿資訊、相片和旅客評語

Q: Sandos Caracol 自然度假村及水上樂園全包式度假村是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物。

Q: Sandos Caracol 自然度假村及水上樂園全包式度假村是否提供停車位？

是的，住宿提供免費自助停車服務。

Q: Sandos Caracol 自然度假村及水上樂園全包式度假村是否提供機場接駁車服務？

是的，住宿提供機場來回接駁車服務。

Q: Sandos Caracol 自然度假村及水上樂園全包式度假村內部或附近是否有餐廳？

是的，此住宿附設 7 間餐廳。

Q: Sandos Caracol 自然度假村及水上樂園全包式度假村有戶外私人空間嗎？

是，每間客房都有陽台。

10/10 好極了

2025 年 10 月 18 日

Fue una grata experiencia el servicio la atención

OLYMPIA，1 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 23 日

El hotel es muy grande, es bonito hay varias opciones para comer, los puntos de mejora es la limpieza no fueron a limpiar mi cuarto 2 dias seguidos y llame y no iban. En cuanto a los restaurantes solo tienes derecho a 3 noches para reservar, los shows son buenos, las albercas bien pero la de niños muy rasposo el piso.

Irene Monserrat，7 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 16 日

Juan Carlos，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 15 日

Best resort in Riviera Maya for the price

Best hotel we have stayed in Riviera Maya for the price. Night shows were amazing, food exceeded expectations and kids water park was a plus. We would definitely return to this resort.

Juan Carlos，3 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 5 日

BUEN HOTEL ECOLÓGICO

Todo excelente, segunda vez.

Eduardo，4 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 8 月 24 日

Juan Carlos，3 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 8 月 22 日

Kanesha，3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 19 日

JONAS BENIGNO，3 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 8 月 16 日

Atención al cliente sin empatia.

Una atenciones pésima, miserables con los clientes, rayando en lo inhumano la atención, poco empáticos.

4 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 8 月 14 日

Not worth it

They will try to upsell lots of things. The beach is bad. Food quality and options are not the best, specially if you have dietary restrictions. Drinks are poor and with cheaper liquor, with limited selection. Hotel staff is a hit or miss. Some great service one day and miserable service on the next day. I feel bad for the good dedicated employees because the bad ones are making everybody miss on tips. The hotel will add “eco taxes” on pretty much everything they add on your tab.

8 晚家庭旅遊

Hotels.com 真實旅客評語

4/10 一般般

2025 年 8 月 6 日

La comida es acceptable, los mosquitos son insoportables por la noche algunos pesonas del bar y meseros con una horrible actitud hacia los turistas hispanos , la alberca prinsipal el agua estaba muy cliente y no se diga los vendedores que quieren que les compres la membrecia del Hotel son medio insistentes y ya cuando les deses que no y se dan cuanta que no te combencieron se enojan , he tenido la dicha de estar en muchos hoteles todo incluido y este es el peor en el que he estado. Pero me encantaria que fueran para que lo descubran ustedes mismos.

Saira，4 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 8 月 5 日

Bueno pero pueden mejorar algunas cosas

Muy buen servicio, limpieza, el unico tema es que no hay mucha variedad de snacks, hay tacos la mayor parte del tiempo, en el restaurant de snacks el servicio no es el mejor, y en ocasiones se abre un restaurant de hamburguesas cercano a la alberca principal, en caso de que no este abierto, te tienes que trasladar al de los tacos, lo cual no permite el descanso ya que hay que estarse trasladando, el tema del internet tambien es un punto de mejora

Andres，4 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 7 月 28 日

Carlos，2 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 7 月 27 日

Hugo Antonio，3 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 7 月 25 日

No regresaría

No me gustó las piscinas ya que está hecho de un material poroso y lástima los pies y está en todas las piscinas

Javier E，2 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 7 月 25 日

El bufete no sirve buena comida, y para reservar en otro lugar los espacios son muy limitados nosotros llegamos el lunes y nos fue posible reservar hasta el jueves, el lugar era bueno pero los meseros no tenían la mejor actitud igual que los de las diferentes barras no eran muy atentos. El paseo romántico estuvo muy bonito al igual que la experiencia de el cenote, la resina encargada de nuestra habitación fue muy servicial y atento.

Omar Arturo，4 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 25 日

Staff were lovely and helpful. Property was well kept

Adam，4 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 24 日

The good! It is an eco park, plenty of animals to see the al a carte restaurants are good ( the lilies being our favorite ) The room are nice ! We stayed in the one bedroom suite , it had two baths , the living room had bunk bed for the kids. ( the only complain would be no door to bedroom, so if you want privacy , as a couple you wont have it ) the brazilian rodizio is an avoid at all cost ( not authentic at all, what they claim to be picanha is not picanha. Flavor of the food was subpar) the laguna buffett was ok, be aware that couple restaurants are being remodeled and are closed . The night shows are really good and it is must. The cenote although pretty , had a foul smell. The jade river doesnt seem like a river ( water seem stagnant and couldnt see a flow ) Water park was fun for the kids, in certain areas it can be uncomfortable to walk barefooted ( bring water shoes) the slides are good , although it my son and I got stuck in two different ones ) One issue that we didnt like was how the pool water everywhere was not clear, it was cloudy and definitely not clear like the pictures may show. The beach is ok , we went in July so algae ( sargassum) is present , but they have some mitigation for that and is not as bad. , the seem to clean the beach every morning. The place is big , so expect to get your steps in, if you have difficulty walking around , I would not recommend this resort. There are Mayan ruins on property , which was nice to see.

David，3 晚家庭旅遊

Orbitz 真實旅客評語

10/10 好極了

2025 年 7 月 24 日

Love the nightly shows and hospitality from all the staff. So much to do here. The animals on the property were a good sight. The only thing that slightly concerned me was the constant attempts by the staff to push buying some sort of timeshare type thing. I stayed away and didn’t attend. Other than that, the stay was very good and I would return.

Jamaal Antoine，4 晚浪漫之旅

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 22 日

Check in was not great, the resort bracelets never activated, had to go back to activate them. Resort amenities and/or features were not explained. The room was fine, no issues there. The resort is a rainforest, wild life all around, we saw monkeys, coatis and birds. The pool was really average and small, was segmented not a great feature of the resort. The beach was really average and rocky. Rock wall in the water to prevent the sargassum, but that had made the beach really unattractive. The public areas of the resort were poorly maintained, public toilets were regularly blocked and dirty. The water park was ok, nothing extraordinary. Only one buffet for the resort, got busy, but the food was ok. The restaurants on the resort were excellent. El Templo being the best closely followed by the Fogo de Brazil. We never met/saw/heard from the Expedia concierge. The hotel concierge were also unhelpful except 'Karla' who was excellent. The Sandos Elite Club staff hounded us for the membership, called the room 4-5 times. But when we called concierge desk, the phone was never answered in 6 days. The Cenote and Jade River were the highlight of the resort and were the things we enjoyed the most. Over all the resort is average. Checkout was super slow and painful, took 30 minutes wait in the line to get service.

Muneer，6 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 22 日

Saul，3 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 7 月 20 日

My Story

Everything was good, except the food. The specialty restaurants were understaff I guess, since it took to long to serve us, and didn't have the food ready. The Brazil restaurant didn't have meats ready, we have to wait more than 15 minutes between servings. At the Temple Restaurant, the portions were small and it took too much time. No desserts available!!!!

Saul，4 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 7 月 18 日

The food was terrible. The rooms are in poor condition especially the air conditioners. Ours broke only once, which was better than my parents experience. They had to move rooms 4 times in 6 days because the air conditioners stopped working. Management was disappointing in helping them. Many times we requested items for the room such as towels and laundry bags which never came. Some of the staff were helpful but it was hit or miss. Would not go back or recommend. Spend the extra money to go elsewhere

michael，6 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 18 日

Family friendly environment. The food and service was fantastic every where we dined at. The resort was beautiful and clean. There were so many activities to do.

Dulce，4 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 18 日

Daniche，4 晚旅行

Travelocity 真實旅客評語

Sandos Caracol 自然度假村及水上樂園全包式度假村

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