Sandos Caracol 自然度假村及水上樂園全包式度假村是否有游泳池？

是的，住宿提供2 座室外游泳池和兒童游泳池。

Sandos Caracol 自然度假村及水上樂園全包式度假村是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物。

Sandos Caracol 自然度假村及水上樂園全包式度假村是否提供停車位？

是的，住宿提供免費自助停車服務。

Sandos Caracol 自然度假村及水上樂園全包式度假村是否提供機場接駁車服務？

是的，住宿提供機場來回接駁車服務。

Sandos Caracol 自然度假村及水上樂園全包式度假村入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：23:30。退房時間為 12:00。延後退房需加收相關費用，且需視供應情況而定。

Sandos Caracol 自然度假村及水上樂園全包式度假村是否附設賭場？

此住宿沒有賭場，但Riviera Gran 賭場 (開車 13 分鐘) 就在附近。

Sandos Caracol 自然度假村及水上樂園全包式度假村和附近有什麼好看好玩的？

享受住宿提供活動，例如划皮艇、滑翔翼和帆船，或者到附設的網球場精進球技。住宿還有提供其他娛樂活動，例如健身課程、生態觀光和瑜珈。您可以在這裡的 5 個浴缸裡任選一間來享受 Spa 療程，好好放鬆一下身心。Sandos Caracol 自然度假村及水上樂園全包式度假村也有2 間池畔酒吧、9 間酒吧和三溫暖，以及蒸氣室和花園。

Sandos Caracol 自然度假村及水上樂園全包式度假村內部或附近是否有餐廳？

是的，此住宿附設 7 間餐廳。

Sandos Caracol 自然度假村及水上樂園全包式度假村有戶外私人空間嗎？

是，每間客房都有陽台。

Sandos Caracol 自然度假村及水上樂園全包式度假村附近的環境怎麼樣？

從Sandos Caracol 自然度假村及水上樂園全包式度假村走路只要 12 分鐘就可以到普拉亞斯卡拉科科，另外走 9 分鐘還可以到Chun-Zumbul（潛水點）。

Sandos Caracol 自然度假村及水上樂園全包式度假村住宿資訊、相片和旅客評語

Q: Sandos Caracol 自然度假村及水上樂園全包式度假村是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物。

Q: Sandos Caracol 自然度假村及水上樂園全包式度假村是否提供停車位？

是的，住宿提供免費自助停車服務。

Q: Sandos Caracol 自然度假村及水上樂園全包式度假村是否提供機場接駁車服務？

是的，住宿提供機場來回接駁車服務。

Q: Sandos Caracol 自然度假村及水上樂園全包式度假村內部或附近是否有餐廳？

是的，此住宿附設 7 間餐廳。

Q: Sandos Caracol 自然度假村及水上樂園全包式度假村有戶外私人空間嗎？

是，每間客房都有陽台。

6/10 不錯哦

2025 年 11 月 7 日

Customer service was not good + Line to check in took hours + unable yo make dinner reservations at any of the restaurants that weren’t the buffet. Water park was closed two of the days we were there (without advance notice). Wouldn’t go back. Room was good and property was pretty with awesome animals.

Halie，3 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 18 日

Fue una grata experiencia el servicio la atención

OLYMPIA，1 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 23 日

El hotel es muy grande, es bonito hay varias opciones para comer, los puntos de mejora es la limpieza no fueron a limpiar mi cuarto 2 dias seguidos y llame y no iban. En cuanto a los restaurantes solo tienes derecho a 3 noches para reservar, los shows son buenos, las albercas bien pero la de niños muy rasposo el piso.

Irene Monserrat，7 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 16 日

Juan Carlos，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 15 日

Best resort in Riviera Maya for the price

Best hotel we have stayed in Riviera Maya for the price. Night shows were amazing, food exceeded expectations and kids water park was a plus. We would definitely return to this resort.

Juan Carlos，3 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 5 日

BUEN HOTEL ECOLÓGICO

Todo excelente, segunda vez.

Eduardo，4 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 8 月 24 日

Juan Carlos，3 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 8 月 22 日

Kanesha，3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 19 日

JONAS BENIGNO，3 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 8 月 16 日

Atención al cliente sin empatia.

Una atenciones pésima, miserables con los clientes, rayando en lo inhumano la atención, poco empáticos.

4 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 8 月 15 日

Only one option for buffet dining not very convenient for long stays

Dimas，5 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 14 日

Not worth it

They will try to upsell lots of things. The beach is bad. Food quality and options are not the best, specially if you have dietary restrictions. Drinks are poor and with cheaper liquor, with limited selection. Hotel staff is a hit or miss. Some great service one day and miserable service on the next day. I feel bad for the good dedicated employees because the bad ones are making everybody miss on tips. The hotel will add “eco taxes” on pretty much everything they add on your tab.

8 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 8 月 13 日

Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.

Ashley Anna，6 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 12 日

The yoga teacher - Iván - is amazing. The food is great - there are so many options you’ll be sure to find something you love at every meal. We had a great time in a beautiful place!

Theodore，9 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 12 日

Our family loved our stay overall. The grounds were spectacular and it was amazing seeing all of the wildlife everywhere. Restaurants were pretty good (la riviera being our favorite). I’d skip hibachi next time but it was fun nonetheless. All around I expected the food to be worse based off of the reviews but I thought it was actually decent. We were disappointed the Mexican restaurant was closed, as well as the Italian and we weren’t able to get a reservation the last night we were there. The shows/talent each night are great, they even performed one near an actual Mayan ruin that is on the property. The theater was also impressive. Rooms were updated and cleaned every day. They did a good job managing the sargasso compared to other parts of the beach. It is a lot to walk since the grounds are so big so be prepared for that. We didn’t even get to see everything and we were there 6 days!

Brandon，6 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 11 日

Contratamos sll inclusive y la realidad es que no lo incluye, nos hospedamos 2 noches y 3 días y me comentaron que los restaurantes de especialidad no podíamos reserva, si no partir de la estancia 3 noches ....eso no lo sabíamos....además tampoco incluía servicio a la habitación.....la comida y bebidas dejan mucho que desear........como en la mayoría de hoteles......la atención del personal muy amable..pero si nos dejó con el trago amargo de que no lo incluyen todo......

Karla Alejandra，2 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 11 日

Resort was great we felt like we were in a jungle and had monkey sightings almost daily. Food and Drinks overall was just ok (probably better if you ate lots of meat) but overall experience was wonderful. We had a great time with our 4 year old and loved having a seperate room for him. Just beware of the timeshare sales people if you ask a question about the property they try to trap you into a presentation.

Jen，7 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 11 日

The property is beautiful, and the water park is small but fun. Unfortunately, the service was disappointing. At check-in, several employees were chatting behind the desk instead of helping us. We were only assisted after a manager stepped in and assigned us to someone. Food quality was poor. While presentation looked nice, the taste was bland. The worst was at their reservation-only restaurant, Reviera — beautiful setting but by far the worst service and food during our six-day stay. Drinks were a letdown. They used fake fruit flavors, cheap alcohol, and too much sugar. Many smoothies weren’t even blended properly. Other downsides: • Mosquitoes were everywhere — bring repellent. • First day at the beach, the water was dirty and full of brown reef. By day two, it was cleared but still not the tropical blue you’d expect. • Towel service closed at 5 p.m., and many drink stations closed at 3 p.m., which is inconvenient for a 24-hour resort. • No toothpaste in the rooms, but oddly they provided shoe shine sponges and sewing kits. • Across our three rooms: one had no blow dryer, two had no hand soap or lotion, and one had a broken coffee machine. This resort has a stunning location, but the food, drinks, and service need serious improvement.

Best pic I have of the pile of brown reef by the shore

Hejin，7 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 10 日

Not Worth the Hype – Needs Major Improvements We booked a week at Eco Sando in Cancun expecting plenty of family activities and entertainment. Instead, we were met with slow check-in (took an hour), poor food quality, and unmotivated service. The waterpark had only three large slides, and most attractions — Segway, river, cenote, and waterpark — closed by 5 p.m. My teenage sons had very little to do. Evening entertainment was minimal and ended early; the Michael Jackson show was decent, but other events like the “all-white” beach party were repetitive and ended by 10 p.m. For a vacation spot, everything felt like it shut down too soon. The 90-minute timeshare pitch also ate into our vacation time. We shared our concerns with staff, but overall, this resort needs better food, service, variety, and later hours before it can truly be called a family-friendly destination.

jessica，4 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 10 日

My family and I signed up for the all inclusive experience. Here's a breakdown of how I rate our experience: Basic hotel standards (cleanliness, stocked items, quality of sheets & pillows, etc): They did have a clean room, dinged up furniture (which we didn't mind), moldy smell (we aired out the room). Customer Service: The front desk, cleaning staff, drivers, waiters, were all very helpful and very hard working. However, the sales people from the resort were exhausting. We arrived at 5pm and checking in took about an hour. We were excited to start our vacation when we were held at the lobby an additonal hour to "go over

Kevin，4 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 10 日

El lugar es muy lindo, se conserva la naturaleza. Sin embargo, los restaurantes son muy limitados, el Personal no es amable en su mayoría. Es muy poca la capacidad de los restaurantes para la cantidad de gente que se recibe y solo uno está abierto!

Silvana Leticia，3 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 10 日

Khrystyna，6 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 9 日

The pace was ok but the food quality was average.

Fritz，5 晚旅行

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 9 日

Disappointing Family Vacation Experience at Eco Sando, Cancun My family and I stayed at Eco Sandos in Cancun for a week, hoping for a fun and relaxing vacation. We chose this resort because it was advertised as having a variety of activities for children and adults. Unfortunately, our experience did not meet expectations. Upon arrival, check-in took nearly an hour, which set a poor first impression. The quality of the food at the restaurants was disappointing, and the service was slow and inattentive. Servers seemed unmotivated, and overall hospitality was lacking. The waterpark offered only three large slides, with the rest geared toward very young children. My two teenage sons found there was little for them to do. The few activities available, Segway rides, the river, cenote, and waterpark all closed by 5 p.m., which felt unreasonably early for a vacation destination. For adults, live entertainment was minimal. The Michael Jackson show was enjoyable but ended early, as did the following night’s dance performance, which concluded by 10 p.m. The “all-white” beach party lacked energy, played the same music as earlier in the week, and also ended early. For a vacation setting, we expected events and attractions to run later into the night so guests could make the most of their stay. The 90-minute timeshare presentation significantly cut into our vacation time. We shared our feedback directly with Raul, who facilitated the session, expressing that improvements in service.

Fanny，4 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 9 日

Divertido para los niños pero falta un poco de ambiente y las ubicaciones muy confundido por que no te explican el mapa y como somos locales ni el belboy nos quiso llevar ala habitacion y el chat de la app mande mensaje para preguntarle por un restaurante y me contestaron 3 horas despues y con fundidos de huesped y la habitacion la camarista ana nos atendio super la habitacion asta elefantes iso con las toallas

erwin，3 晚家庭旅遊

Expedia 真實旅客評語

Sandos Caracol 自然度假村及水上樂園全包式度假村

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