We were extremely disappointed with our stay. We arrived at 11 PM after a 23-hour road trip with our three children, including a 9-month-old, only to be given a room that was outdated and dirty. The soaking tub, which was the main reason we chose this hotel, was very small and nothing like what we had reserved.
I went to the front desk to address the issue, and while they did move us to a different room, we had to repack and relocate with three exhausted kids. Unfortunately, the new room still did not have the soaking tub we expected.
The entire experience felt misleading and frustrating. The rooms were not clean, and overall, the hotel did not live up to its description. We will not be returning and will not be recommending this hotel to others.