I recently stayed at M Resort Hotel in PJ and, unfortunately, my experience was far from what I expected from a 5-star establishment. Upon arrival, the check-in process was extremely disappointing—I had to queue for 45 minutes, only to be informed that my room was not ready. This level of service is unacceptable for a hotel of this caliber.
Additionally, the breakfast experience left much to be desired. Guests were required to queue again, which further added to the frustration of the stay. There were no positive aspects that stood out during my time at the hotel, making the overall experience quite negative.
Given these issues, I would rate my stay as 1 star. I hope the management takes these concerns seriously and works on improving their service to meet the expectations of their guests.
James
James,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 27 日
Lee
Lee,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 27 日
Shunsuke
Shunsuke,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 26 日
Triena
Triena,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 25 日
A most relaxing holiday
My husband and I stayed for 4 days. The hotel is peaceful, not noisy and has large open spaces. The buffet breakfast was excellent except for the croissants which were soggy not light and crispy. The swimming pool was beautiful in a resort style setting, a lap pool but not very deep. The room was clean and very comfortable. The highlight of our stay was the superb fine-dining at thai Fine-Dining Restaurant called GAI by Chef Darren Chia. Truly a first-class restaurant with attentive service and good wines. We'll return to that restaurant next time we're in KL.
Triena
Triena,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 5 日
Mycket bra resort
Jättefin resort med alla bekvämligheter. Mycket bra skick och supertrevlig personal.
Bra poolområde och lekrum för de mindre barnen
Peter
Peter,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 5 日
I enjoyed staying in the resort. It’s near to many shopping areas with a short ride on grab or taxi. Not sure if you have a shuttle but it would be nice if there is a shuttle to a nearby shopping area.
I didn’t have a lot of time to explore cos was on business trip . the concierge reception staff were all very helpful and nice.
Jingyi
Jingyi,2 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 1 日
Would book again! Great pool. Good service.
Reina Johanna
Reina Johanna,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 27 日
A nice surprise
Good location
Serene, urban resort despite just off a busy highway.
Great hospitality- friendly and helpful staff