Received a call from Hampton Inn the morning of our arrival date. They were unable to provide a handicapped room due to being sold out and my reservation was a third party (Hotels.com) which was booked incorrectly. I was told a double queen room was avaliable and a shower chair would be provided.After we arrived, I found the room didn't have a shower chair. Steve at the front desk was unaware of the need for a shower chair. He kindly ran off and found a shower chair and installed it to the tub. The communication between the shifts was not addressed. Also , I booked the rooms in February 2025 for an August weekend, I did not expect any problems to arise in regards to a handicapped bedroom. If Hampton Inn doesn't want to give first rate service for a third party reservation, then get out of second, third, etc. party reservations. Sincerely Claudia, p.s. slept like a baby!