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Hilton Guam Resort And Spa

4.0 star property
Beachfront resort with free water park, near Ypao Beach Park

Choose dates to view prices

Photo gallery for Hilton Guam Resort And Spa

Exterior
Premier Suite with Lounge Access | View from room
Down comforters, in-room safe, desk, iron/ironing board
3 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Exterior
Escape to Hilton Guam Resort And Spa, where tropical bliss meets adventure. Treat yourself to a rejuvenating spa treatment or enjoy beach cabanas and snorkeling at the private beach. With multiple dining options, free water park access, and ziplining/kayaking activities - this resort is perfect for families.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Electric vehicle charging point
  • Connecting rooms available
  • Spa

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free water park
  • Breakfast available
  • 24-hour fitness center
  • Outdoor tennis court
  • Sauna
  • Beach umbrellas
  • Beach cabanas

Feel at home (6)

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
$180 nightly
The total price is $200
Nov 25 - Nov 26
Total with taxes and fees

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Premier King Executive with Lounge Access

View from room

Premier King Executive with Lounge Access

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Flat-screen TV
Down duvet
  • 377 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Main Ocean King Room

Main Ocean King Room | Down comforters, in-room safe, desk, iron/ironing board

Main Ocean King Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • 323 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds, Ocean View

Down comforters, in-room safe, desk, iron/ironing board

Premier Room, 2 Twin Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • 377 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Main Ocean Twin Room

Main Ocean Twin Room | Down comforters, in-room safe, desk, iron/ironing board

Main Ocean Twin Room

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • 323 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Twin Beds, Garden View

Down comforters, in-room safe, desk, iron/ironing board

Premier Room, 2 Twin Beds, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Main Garden King Room

Garden view

Main Garden King Room

8.0 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Tasi Ocean King with Lounge Access

Tasi Ocean King with Lounge Access | Down comforters, in-room safe, desk, iron/ironing board

Tasi Ocean King with Lounge Access

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
  • 333 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Garden View

View from room

Premier Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Main)

Junior Suite, 1 King Bed (Main) | Living area | 37-inch flat-screen TV with cable channels, TV, pay movies

Junior Suite, 1 King Bed (Main)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • 581 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite, 1 King Bed (Main)

Down comforters, in-room safe, desk, iron/ironing board

Business Suite, 1 King Bed (Main)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Ocean View

Premier Room, 1 King Bed, Ocean View | Down comforters, in-room safe, desk, iron/ironing board

Premier Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Executive Suite with Lounge Access

Premier Executive Suite with Lounge Access | Down comforters, in-room safe, desk, iron/ironing board

Premier Executive Suite with Lounge Access

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Flat-screen TV
  • 1173 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Main Garden Twin Room

Down comforters, in-room safe, desk, iron/ironing board

Main Garden Twin Room

8.6 out of 10
Excellent
(7 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tasi Ocean Twin with Lounge Access

Tasi Ocean Twin with Lounge Access | Down comforters, in-room safe, desk, iron/ironing board

Tasi Ocean Twin with Lounge Access

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
  • 334 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tasi Suite with Lounge Access

Tasi Suite with Lounge Access | Down comforters, in-room safe, desk, iron/ironing board

Tasi Suite with Lounge Access

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
  • 646 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite with Lounge Access

Premier Suite with Lounge Access | View from room

Premier Suite with Lounge Access

Highlights

Balcony
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
  • 980 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Roll-in Shower)

Room, 2 Double Beds, Accessible (Roll-in Shower) | Down comforters, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible (Roll-in Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed (Main)

Executive Suite, 1 King Bed (Main) | Down comforters, in-room safe, desk, iron/ironing board

Executive Suite, 1 King Bed (Main)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Down duvet
Bathrobes
  • 1442 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Tasi Executive Suite with Lounge Access

Tasi Executive Suite with Lounge Access | View from room

Tasi Executive Suite with Lounge Access

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
  • 1044 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Room, 2 Double Beds, Accessible, Bathtub | Down comforters, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bathtub

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Down comforters, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Designer toiletries, hair dryer, bathrobes, slippers

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite with Lounge Access

Presidential Suite with Lounge Access | Living area | 37-inch flat-screen TV with cable channels, TV, pay movies

Presidential Suite with Lounge Access

Highlights

Balcony
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Kitchen
Flat-screen TV
Down duvet
  • 2336 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Similar properties

View from room

Dusit Beach Resort Guam

  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
8.6 out of 10, Excellent, 1,113 reviews
$195 nightly
The price is $216
Nov 11 - Nov 12
Total with taxes and fees
Dusit Beach Resort Guam
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About the neighborhood

Map
202 Hilton Road, Tumon Bay, Tamuning, 96913

What's nearby

  • Ypao Beach Park - 2 min walk - 0.2 km
  • Guam Premier Outlets - 3 min drive - 2.3 km
  • T Galleria by DFS - 4 min drive - 3.8 km
  • Tumon Beach - 4 min drive - 3.4 km
  • Two Lovers Point - 10 min drive - 9.0 km

Getting around

  • Barrigada - A.B. Won Pat International Airport (GUM) - 8 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Café Gudcha Coffee And Tea - ‬11 min walk
  • ‪Proa Restaurant - ‬7 min walk
  • ‪Skylight PIC - ‬13 min walk
  • ‪Jamaican Grill - ‬13 min walk
  • ‪Caffè Cino - ‬1 min walk

About this property

Hilton Guam Resort And Spa

Hilton Guam Resort And Spa offers a private beach where you can retreat to a cabana or enjoy the shade from a beach umbrella, plus you'll be within a 10-minute drive of Tumon Beach. There's plenty of fun with the 4 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and body scrubs. Islander Terrace, one of 3 restaurants, offers garden views and serves breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a 24-hour fitness center. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 646 units
    • Arranged over 13 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Meals are not included in the breakfast or half board rates for children ages 5-11 years. Meals for children can be requested onsite for a surcharge. There are no meal fees for children age 4 years and under.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children aged 4 and younger eat free breakfast
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Wired internet access in rooms*
LOCAL_PARKING

Parking

    • Free covered onsite self parking
    • Covered onsite valet parking (USD 12 per day)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Shared microwave
  • Water dispenser

Traveling with children

  • Free water park access
  • Children's pool
  • Playground
  • Grocery/convenience store
  • Lifeguard on site
  • Paddleboard on site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Scooter/moped rentals
  • Kayaking
  • Snorkeling
  • Ziplining
  • Paddleboard on site
  • Golfing nearby

Working away

  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on site

Facilities

  • 3 buildings/towers
  • Built in 1972
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • 4 outdoor pools
  • Free water park
  • Designer stores on site
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Waterslide
  • Vegan dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Water dispenser
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Electronic bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Wired internet (surcharge)
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient toilets only
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Dining

Islander Terrace - Overlooking the garden, this buffet restaurant serves breakfast, brunch, lunch, and dinner.
Fisherman's Cove - This seafood restaurant serves dinner only. Open daily.
Roy's Restaurant - This restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Tree Bar - This poolside restaurant specializes in barbecue and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Caffe Cino - Onsite café. Open daily.

Fees & policies

Optional extras

  • Wired internet access is available in guestrooms for USD 15 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately USD 30 for adults and USD 15 for children
  • Airport shuttle service is offered for an extra charge of USD 25 per person (one-way)

Children & extra beds

  • Rollaway beds are available for USD 45.0 per night
  • Airport shuttle for children between the ages of 5 and 11 costs USD 12.50 (one-way)

Parking

  • Covered valet parking costs USD 12 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Guam Hilton
Guam Hilton Resort
Guam Resort
Hilton Guam
Hilton Guam Resort
Hilton Resort Guam
Resort Guam
Hilton Guam Resort Tamuning
Hilton Guam Tamuning
Hilton Guam Resort Spa
Hilton Guam And Spa Tamuning
Hilton Guam Resort And Spa Resort
Hilton Guam Resort And Spa Tamuning
Hilton Guam Resort And Spa Resort Tamuning

Frequently asked questions

Does Hilton Guam Resort And Spa offer free cancellation for a full refund?

Yes, Hilton Guam Resort And Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hilton Guam Resort And Spa?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Hilton Guam Resort And Spa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hilton Guam Resort And Spa?

Yes, there's free self parking. Electric vehicle charging is available.

Is airport shuttle service offered by Hilton Guam Resort And Spa?

Yes, an airport shuttle is available. The charge is USD 25 per person one-way.

What are the check-in and check-out times at Hilton Guam Resort And Spa?

You can check in starting at 3 PM. Check-out time is noon.

What is there to do at Hilton Guam Resort And Spa and nearby?

Have fun with onsite activities like kayaking, snorkeling, and ziplining and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 4 outdoor swimming pools. Hilton Guam Resort And Spa also has 2 bars, a private beach, and a water park, as well as a 24-hour fitness center, a sauna, and a garden.

Are there restaurants at or near Hilton Guam Resort And Spa?

Yes, there are 3 onsite restaurants, featuring alfresco dining, Fusion cuisine, and garden views.

Does Hilton Guam Resort And Spa have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hilton Guam Resort And Spa like?

Hilton Guam Resort And Spa is in Tumon, a short 8-minute drive from Barrigada - A.B. Won Pat International Airport (GUM) and 3 minutes' walk from Ypao Beach Park.

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Hilton Guam Resort And Spa Reviews

Reviews

8.0

Very Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Service staff
Room
View
Location
Shower
Lobby
Bed
Family friendly
Parking
Love

What guests liked

  • Breakfast was delicious with great options, including French toast and huge omelettes. (5 reviews)
  • The pool area was great, with nice pools and pool exercises, and access to the ocean was also a highlight. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Parking can be a challenge! Breakfast buffet is great ! Staff A+ great
Scott, 2-night trip

10/10 Exceptional

Close to downtown. Services are neat. Shops are in the hotel. Rooms clean.
Takanori, 2-night trip

10/10 Exceptional

Beach access and great snorkeling, nice pools/pool area
Paul, 4-night trip

8/10 Very good

Overall great stay!

10/10 Exceptional

Love the view and comfy amenities
Henry, 1-night trip

10/10 Exceptional

n/a
Cederic, 1-night trip

10/10 Exceptional

I like and love HILTON!!!
Kimihiko, 2-night trip

10/10 Exceptional

Quiet and secluded place.
HAE YOUNG, 3-night trip

8/10 Very good

Nice access to water
Kurt, 3-night trip

8/10 Very good

Great hotel on the beach and next to a park

The hotel was great, the Internet not so much -- why charge $15/day for internet in the room, when it forces too many of your guests to spend way too much time in your lobby using the slow Internet there? Is it really worth your nickles and dimes to have less-than-fully-satisfied customers? Please, this is 2025! It's already bad that U.S. customers have to use data roaming on Guam, please don't compound it.
e, 3-night trip

10/10 Exceptional

Good
Masashi, 1-night trip

10/10 Exceptional

Comparatively Okay
Jinsik, 1-night trip

10/10 Exceptional

i LIKED EVERYTHING.

10/10 Exceptional

Room was very nice but there was some very visible white dirt on the gray tile in the bathroom. There was also dark gray mold in the white grout inside the shower. Staff was very nice to us.
Alexis, 2-night trip

2/10 Poor

Booked a double bed. Got to the room to find just one bed. Went back to the front to get the correct room but was told they just sold out of the last double and they had upgraded me. I asked if they expected someone to sleep on the floor and that taking a bed away from me was not an upgrade regardless of how nice the room was. The response was confusion and “but sir you got an upgrade.” They finally told me that they would be “more than happy to bring me a small folding bed and don’t worry because they will waive the fee for that.” The room and hotel were clean, no issues there. Just a lack of awareness and possibly incompetence at the front desk.
Kristopher, 1-night trip

4/10 Fair

Sadly, my experience during my stay was not so pleasant. The restroom was not cleaned. There was hair in the bathtub, which looked like pubic hair. The tub was clogged with the hair in the drain. Not even a minute of taking a shower and the water filled the tub with hair particles floating around. The toilet was dirty when we got there. There was tissue in the bowl and pee drops on the toilet seat. The staff were very friendly and helpful tho. My concern is the security of guests however. There was a point that our key card stopped working. My other half went down to grab something out of our car and when he got into the elevator, the card key was not working. He ended up going to the front desk and they swapped out his key without verifying who he was, or verifying his ID to determine if he was even a hotel guest. Kudos to them for helping him out, but that is concerning that they didn’t even check who he was. What if a random person found a key card and entered our room. This was the first time having this type of experience, however, these issues are very concerning.
Shadene, 2-night trip

10/10 Exceptional

The Hilton Guam property is nested in a beautiful location in Tumon village. I've stayed here many times as a local resident and the entire staff has been excellent; however, the property is starting to look run down. My Premiere Suite windows were dirty and the entire bathroom glass area was stained with hard water deposits. A lot of the building exterior is moldy and the main entry doors next to the big ballroom are stained. The property also had posted "No Smoking Signs" but I observed several employees smoking and tossing their cigarettes butts on the grass. After three days, the butts grew in number. This is the wall area that borders Ypao Beach. The parking lot is also very dirty with all sorts of cans and bottles in nearly every parking space green area. The ice machine on the 4th floor was never cleaned during my 3 day stay. The stainless steel was very dusty and someone left their trash inside the ice machine room. The dirty parking lot and the dirty ice machine room is not Hilton's fault, it is the fault of people who don't have respect for themselves or private property. Shame on them. I really like staying at the Hilton Guam for a lot of reasons. I hope the bad things I mentioned will be corrected. I look forward to my next stay!
Alexis, 3-night trip

2/10 Poor

If you want to here " I'm sorry" this is the perfect place for you.
Mario, 2-night trip

10/10 Exceptional

It was Clean and well kept
Josiah, 2-night trip

6/10 Good

What my family and I didn't enjoy about the stay is there is no microwave available; the pool water was murky and I got bit several times on the leg from some bug.
Belle, 2-night trip

6/10 Good

이파오해변 바로 앞이라 해변가기 좋았어요. 근데 저희 갔을 때만 그런 건지 호텔 앞 비치는 자잘한 해초류가 너무 많이 떠다니고 거품이 있어라고요. 옆 이파오 해변까지 헤엄챠 가서 놀았습니다. 그리고 방이 굉장히 습한데 제습기가 유료라 아쉬웠고, 로비는 너무너무 추웠어요 ㅜ
Yealim, 2-night trip

6/10 Good

Like the location but, they are short of people to clean the rooms
AIDA, 8-night trip

8/10 Very good

歯ブラシなどの備品は電話でお願いするシステムに変わっていたが、連絡するとすぐに持ってきてくれた。使わないものがあるともったいないから、これはいいのかもしれない。 駐車場はいつも満車でなかなかスペースを見つけられなかった。なぜあんなに車が多いのか不思議
AKI, 3-night trip

10/10 Exceptional

Awesome staff!

Staff was super friendly and helpful, room was spacious and clean with a beautiful view, definitely recommend!
Kayne, 1-night trip

8/10 Very good

メインタワーに滞在予定でした。 コネクションルームだったのですが、壁が薄く隣部屋が余りにもうるさく最低な気持ちで朝を迎えました。 夜中三度クレームを受付に電話で行い三回目でやっとセキュリティーが出てきましたが結果何も変わらず。 ただ翌朝受付に流石に部屋を変えて欲しいと言いに行ったらすでに動いていた様で、気持ちよく変更をしてくれました。 タシタワーに変更になりましたが作りも違い非常に良い滞在ができました。 受付のスタッフは皆本当に感じがよく素晴らしかった。 特にElyという女性スタッフは本当に素晴らしい。 ありがとう！
Tony Kohei, 4-night trip