Did not get the room we paid for and poor service.
Only reason I gave it 2 stars instead of 1 star is because the front desk people were kind abd friendly. However our room was wrong and we had to switch (we paid for a river view) as we found out the room did not have a river front. So we switched rooms to a “less nice” river front room that had no jaccuzzi. We had no towels to dry off (our room only had 2 towels total) and we had our room service tag on our door since Sunday night. So Monday no service at all and Tuesday the same. There body wash container was empty and there was no soap at all. I paid in full and expect to get what I pay for and have atleast decent room service. Certainly can’t recommend this place to anyone I care about.
Jeremy
Jeremy,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 14 日
Juan
Juan,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 13 日
not great
no menu in room with amenities. TV didn't work. No food available before 8am.
Jason
Jason,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 12 日
Anniversary trip
Bad news, reservation thru Hotels.com was not delivered to hotel property . Hotel did an excellent job of verifying info.However we were given a smoking room instead of original room. Also, poor marks for housekeeping while bell hop and valet sevice was excellent.
William
William,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 11 日
meagan
meagan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 10 日
Tried to take a shower. I felt the bathtub/shower was dangerous as the height of the tub was much higher than normal, the rubber mat didn't cover the whole tub, and the grab bars were non-existant.
William
William,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 10 日
My stay was amazing .I traveled for work wasn't feeling well on the 2nd day the staff was very attentive made sure i had everything i need they went above and beyond to make my stay comfortable.