Reserved a newly renovated room, but we didn't get that. Too much of a hassle to go back down to check in and wait in line to get it changed.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 6 日
Dillon
Dillon,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 6 日
Danny
Danny,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 5 日
Military spouses don’t matter!
The casino security would not accept my “spouse” military ID to allow me to enter the casino even though it is a government issued ID with my photo and date of birth!
Tina
Tina,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 4 日
Nice rooms
Great stay. Staff was efficient, quick check in and out. Rooms were very clean. Comfortable beds. Lots of things to do inside hotel.
Rodrigo
Rodrigo,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 4 日
Hotel is beautiful, stated in a lower floor so was a renovated room. Very nice rooms. Service was sub par. Took 5 hours to get towels… literally. Only one food option really. Couldn’t find a coffee shop at a “resort”. 21 and only pool only real amenity outside of casino. Not much to do in Shreveport so would have been nice to have some additional options for entertainment. Probably won’t stay again and will try another resort if I have to visit the area.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 3 日
Summer
Summer,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
Tyler
Tyler,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 2 日
Tammy
Tammy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 29 日
Ashley
Ashley,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
frederick
frederick,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
Taaffe
Taaffe,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 27 日
Good
Donsha
Donsha,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 27 日
Sink puked out black stuff and the shower was cold do not stay on third floor.
Thomas
Thomas,5 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 26 日
Failure to disclose charges upfront
I made a reservation for a set price. When I checked out my card was debited $20 for a convenience fee regarding usage of gym (did not use) and internet (which I did not use). They need to indicate upfront what the charges are
Roberto
Roberto,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
Keaston
Keaston,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 24 日
Thomas
Thomas,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 23 日
great hotel
Kortnie
Kortnie,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 23 日
Last day stay was horrible.
The stay was good up until the last day. The fire alarm was pulled and we were on the 11th floor. We were already leaving so we had to bring our luggage down 11 flights of steps. Got to the bottom, no fire trucks in sight. Went to the front desk and the lady claim it was a false alarm but no one told us I'm the stair well. She act as if she didn't care. She just brushed it off