4/10 一般般
2023年1月22日
No reason for All Seasons
The staff was very friendly and responsive. The breakfast bar with waffles, eggs, sausage, cereal and more was good. The location is very convenient. This was an unusually cold weekend and the hotel was not prepared to handle this at all. The building is older and in need of attention. There was ice on the inside of the windows in the one bedroom and the living room area. We had to request extra blankets and towels to place on the beds and in the windows. They supplied a space heater that was so old it began to spark and smoke so we unplugged it to avoid a fire. The furnace was working but not blowing into our bedroom. Maintenance was not able to fix this issue. We chose not use the sleep sofa because of the stains. We brought these and other unsatisfactory conditions to the attention of staff personally as well as by placing a review on the hotel's website. The manager said the owner was out of the country, back home in India for a wedding. Upon returning the owner said he was not willing to attempt to make amends for anything that we experienced because I had already submitted a review to their website (the review I submitted had yet to show up on their website for public view). I let them know that I would also be sure to share it experience on Hotels.com, which I booked through, a well as Google, where we share reviews regularly.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語