6/10 不錯哦
2025 年 9 月 30 日
Was bad but then got much better
Arrived very late after driving all day and couldn't get in. At midnight not clear where the entrance even is. Door was locked! Went back to my car and called as i had already made reservation. No answer. I am dealing with the death of both my fiance and mother. I am panicking as I have interment at Saratoga Nat'l Cemetery for my mom tomorrow. I start to cry. See a woman in a robe start banging on the windows. Thankfully she was kind enough to let me in. The front desk person came out from the back where there are 2 OFFICES(not bathroom!). I simply said i have a reservation and I couldnt get in. Well, she went off... i had to go to the bathroom and im a female here by myself so i lock the door and i dont care. Dont want to hear anything about it. If i have to go to the bathroom yadda yadda yadda. Well I was a female OUTSIDE in the dark unable to get into a room I PAID FOR!!! UTTERLY UNPROFESSIONAL! Next day I mentioned that I had a problem at check in to the desk clerk. The "person" last night told me nothing about the hotel so I had missed breakfast. She was wonderful. She asked what happened so i told her. She wanted to do anything to help make it right. Thank you Mylisa!!!! Gen mgr found me and was also wonderful... what can i do etc... Then i was approached by another woman who was the day manager, Chrissy I think. She ended up sitting with me while i had my coffee and was the most lovely kind person. We ended up chatting and i even cried. Needed release. ❤️ Ty Chrissy &
Melisa
Melisa,1 晚旅行
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