First, the check-in experience was horrible. The staff were extremely rude about the check-in time, stating that 4:00 p.m. was not guaranteed and that it could be as late as 5:00 or 6:00 p.m. When we expressed our concerns, the staff member informed us that the trip deposit was non-refundable.
We then asked to speak with a manager and were told that a room was already available, although it did not have the view we had paid for. At that point, we didn’t care—we just wanted a room.
The pools were all dirty, and the front desk was not helpful throughout our stay. The bed linens were too small and didn’t fit the bed properly. There were also not enough washcloths and towels in the room for our entire family. Additionally, the rooms were clearly outdated.
Overall, this property was a terrible experience in our opinion.