The rooms were cleaned & spacious. Need to request for change of towels - not changed daily. Plumbing issue on first day - did offer alternative hotel stay downtown - unable to trf as other family were staying in the same area.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 12 日
Ralph
Ralph,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 9 日
Noisy restaurant
We didn't try the restaurant since it was always busy and so noisy. I do not have the patience to wait to be seated.
Shahram
Shahram,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 8 日
Very poor service. Unreliable airport shuttle.
The initial room we received had a rhythmic electrical beeping coming from a wall outlet. We requested a room change and were given a regular room instead of a suite which we originally booked. The front staff informed us they had no more suites and we were agreeable to this as the beeping would have made it difficult to sleep. There was no small gesture or offer to us to downgrade our room. She charged us full price for the bag of popcorn we bought during the same interaction.
This was the start of a very poor experience. My girlfriend and I had a flight the next morning at 7am. We checked with front staff to confirm that airport shuttles left the hotel early enough for us to make it to the airport on time. The informed us shuttles left every 30 minutes. We arrived to the lobby at 5:15 and waited outside for the shuttle. We were the first group outside. People slowly joined us outside including some flight crew. The shuttle arrived 3/4 full then proceeded to haphazardly load luggage and people in. We were ignored despite being first outside and by the time the driver acknowledged us, the shuttle was full. We went to the front staff to get a cab voucher but she said they couldn’t do this. So we were forced to order an Uber at high cost.
In addition to the poor customer service, the check in process was slow. This was due to 2 separate guests complaining about cleanliness of their rooms. In hindsight, this should have been a sign.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Shannon
Shannon,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 8 日
Okay
Hotel is nice, and room was very comfortable but very far away from everything.
Staff were very busy and seemed a bit overwhelmed.
I was there for business, I don’t think I would choose this location again.