The worst hotel experience I have ever encountered in all my years of traveling. Staff was very unprofessional, rude, deceitful, incompetent totally. At the same time front desk staff had children on their lap at the front desk like it was the norm. I stayed at the hotel for several hours attempting to check in, on the phone with Hotels customer service during the ordeal with an associate named Patrick and attached are photos of all issues mentioned respectively. I drove over 4 hours to experience this ordeal and with the time past midnight and distance from home and the time of night and too late to drive after a long drive beforehand. I had no option but to get whatever was available at that time of the night which was horrible. The groceries I brought with me to cook in the kitchenette as being the first time ever staying at this Marriott brand type.
Harold
Harold,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月6日
Not very impressed..
Teresa
Teresa,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Everything was great.
Tiffany
Tiffany,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Eddie
Eddie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Brenda
Brenda,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月3日
Teresa
Teresa,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月2日
Donald
Donald,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月25日
Tammy
Tammy,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
James
James,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月16日
No hot water
We had no hot water in either rooms for showers nor was it addressed and fixed or moved our rooms
Brenda
Brenda,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月14日
clyde
clyde,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Leonard
Leonard,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
Not clean at all
Nereyda
Nereyda,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Marie
Marie,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月8日
William
William,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月7日
Kathleen
Kathleen,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月28日
It sucked
Terri
Terri,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月22日
Needs Help
Rooms smelled terrible. Curtains were torn and extremely outdated. Carpets were heavily stained. Walls were stained. Beds were comfortable but didn’t make for the condition of the room ovwrall
Robin
Robin,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月15日
jamison
jamison,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月13日
Poor tired casino
This poor old casino still has some life in it but it is not being shown the care and attention it needs. We had to return to reception three times from the sixth floor because of a faulty key reader. Reception finally yet cavalierly gave us a different room. Once in the new room, we discovered a faulty lamp. It was one of two lamps in the room, leaving the room pretty dark. The beverage station on the casino floor offered no coffee. I appreciate the bartender but felt badly that I asked for coffee three times. Although clean, everything just felt old and tired. So many things either struggled to work properly or didn't work at all. Most of the staff were very friendly and helpful. Sam's Town could be a fun stay if better cared for.