The rooms looked terrible the pools were closed the only one that was open was dirty with cigarette butts in it. I asked for it to be cleaned it never was cleaned out. The radiator hood was off laying to the side. No utensils were in the room nothing to cook food with. No plates forks or nothing. The bar never opened. There was no accommodation that was available. Worst stay ever
Carolyn
Carolyn,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 1 日
Celia
Celia,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 1 日
Helen
Helen,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 31 日
chad
chad,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 30 日
Neshaa
Neshaa,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 29 日
Not going there again
This hotel is declined seriously over the last 5 years. There are so many amenities that no longer exist. I believe there websites says they have a bar and a tiki bar and a restaurant maybe but they're all closed. There was a lazy river but there were no tubes any longer for the lazy river. There was two hot tub jacuzzis but one had no water and the other was blocked off and said not working. You have to go to the front desk to ask for new towels because they don't bring them to you any longer because nobody comes in your room while you're there. One guest told us that she had to go out and buy a new toilet seat because the one in the room was so disgusting she couldn't sit on it. Rooms are not clean and not well kept. I have attached several pictures
Joseph
Joseph,5 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 29 日
Pierre
Pierre,14 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 26 日
Amy
Amy,4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 26 日
The bathroom was disgusting. There were urine drops on the toilet seat and hair in the bathroom sink. There wasn’t a shower curtain, so I had to call and ask for one. The bathroom overall was just dirty, like someone just rushed through and didn’t care. The walls were gross with black spots. For the amount I paid, I expected better. Will never stay here again.
Kaila
Kaila,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 24 日
cynthia
cynthia,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 23 日
Yeny
Yeny,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 22 日
It was awesome
Demertria
Demertria,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 21 日
Corey
Corey,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 21 日
Chad
Chad,5 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 20 日
Sheila
Sheila,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 19 日
James
James,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 19 日
Terrible Customer service
No one could verify my booking. Hotels.com could not be reached by phone or email for hours. I was rebooked in a different hotel by Hotels.com but was still charged by Sandcastle. I've tried to contact them for a refund with no response in over a month. I did get a look at the facility because I had family staying there. I'm delighted we were booked somewhere else.
Sherita
Sherita,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 18 日
maria
maria,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 18 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 18 日
Ok for short term
Jerri
Jerri,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 17 日
Pictures are from the first room we were given. The second room was a little better but the floor was dirty, the sofa and the pull out bed was disgusting. I wouldn’t stay here again, horrible hotel.