I want to highlight the exceptional service provided by Estefanía at the Front Desk. In all the hotels I’ve visited, she truly stands out as the best when it comes to customer service. The hotel itself was clean and comfortable, but what made the experience remarkable was her attitude and dedication.
I arrived in the middle of the night, during the early hours of the morning, and even though the night shift can be very challenging, Estefanía was fully attentive, kind, and ready to help. I was hungry and with most restaurants closed, she went above and beyond by offering me snacks she had with her. That small but meaningful gesture showed her genuine kindness and her willingness to make guests feel at home. She has the rare ability to make you feel like family from the very first moment you arrive.
In addition, Estefanía’s professionalism, her ability to communicate in different languages, and her constant smile make her an invaluable employee. I sincerely want to thank her for her outstanding service. Every hotel should be fortunate enough to have someone as dedicated, caring, and attentive as Estefanía.