False advertising regarding airport shuttle, after numerous calls and being in the cold for over an hour, getting different info regarding shuttle service (yes, no, yes, no) was told no shuttle service. Called hotels.com was told I could get a refund, so based on that info made reservations with Holiday Inn, then get an email they would not refund me. Called them they refused to refund me. I will never stay and tell all friends and family to never stay with Extended Stay. Their customer service SUCKS!