Equipe impecável, treinada e orquestrada, gentil. Localização a beira mar e no centro de Playa del Carmen, excelente. Comida farta e muitas opções. Quarto confortável, bonito.
LEILA
LEILA,7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月28日
Tami
Tami,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Me encantó todo! Servicio excelente
ILENE
ILENE,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月12日
Recomendable por completo
Muy cómodo , limpio y buena comida
FERNANDO
FERNANDO,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月6日
So many things have change, not for the good!
Where to start! We have been staying at this property each Thanksgiving for the last 9 years. We had so many issues this trip. We had already decided that we wanted to stay 2 extra days when we arrived. We inquired about extension. You can no longer upgrade, extend or make changes at front desk. You must go through travel agent or Hilton's site. We had to call every morning & evening to have the hot water heater "popped off" so that we had hot water. Sensor in the vanity area went triggered the lights from midnight to 6:00 am. Restaurants closed & there was no warning. We had the TV replaced in our room. Had to call twice to front desk to get the new remote. It is just the little things that can ruin a vacation. I have already begun searching for our new favorite resort in Playa! Beyond disappointed this trip.
The food quality wasn’t the greatest and there was only one smoking area.
Theresa
Theresa,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月20日
I Loved the staff, food was great (and im picky). Staff was super nice with great customer service! It was safe, you must go in with your bracelet, I went on a solo trip as a young female and felt safe inside the property. I wish they just had more of their native food. I like international food but I thought I would eat more tacos and mexican food. But I will definitely go back.
Yovanna Teresa Caridad
Yovanna Teresa Caridad,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月19日
Everything was good except food could be a little better.
Mats
Mats,6 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月19日
Gorgeous, wonderful views and the staff was awesome.
Meronica
Meronica,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月19日
Jack
Jack,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月18日
I like the property alot. This is my second stay in two years. I am going back next year. Rooms are nice. Staff is GREAT! Entertainment is great! I gave them a four this time because the drinks were watered down. That was not the case last time i stayed.
Felicia
Felicia,3 晚浪漫之旅
Orbitz 真實旅客評語
4/10 一般般
2024年11月18日
Food is horrible
chantel
chantel,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月17日
The place no longer has a beach due to sea level rise, no place to swim in the ocean
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
This is a court time that we’ve been to the property, we originally stayed here when it was “The Royal”. Since Hilton has taken over it seems like each time we go there are less amenities and more paying for things that used to be free. The staff is still exceptional but I think management is on a money grab for little things.