I unfortunately arrived to find an unclean environment. The floor was dirty in the bathroom and bedroom, the bathroom toilet had a pubic hair on the toilet seat, bloody toilet paper behind the toilet, and used tissues in a tissue box.
Erica
Erica,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月2日
Not as good as last year
I’ve stayed at this Hilton several times in the last two years. The atmosphere has taken a definite downturn since I was there in 12/23. I really enjoyed staying here in the past. I did not feel particularly welcomed in 12/24. The staff was not as warm and welcoming. Also, the bed was not comfortable. It needs to be replaced. Money isn’t everything! Take care of your employees and they will take care of your business.
Julia
Julia,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
Very comfortable
Clean spacious room. Nice common spaces. Great restaurant attached. Very easy to get to.
Barbara
Barbara,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Nice family stay
Staff very friendly & helpful…pool area clean & fun for the kids
Leah
Leah,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Ricardo
Ricardo,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
maurissa
maurissa,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月16日
I was surprised to see a charge for self parking at this location.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Amazing staff!!!!
I stayed for two nights while in the area visiting family. On my first night, the people in the adjoining room were very loud and disruptive into the early morning. I eventually called the front desk and spoke to Pam about the loud guests. She immediately contacted the guests and was able to get them to quiet down.
The next morning I spoke to Pam and Darcy at the front desk. I thanked Pam for her efforts and asked if I could change rooms to avoid a repeat of the prior night. Darcy was kind enough to provide me with a new room while Pam provided me with a breakfast voucher for my inconvenience.
Their responsive and polite response showed me that they truly cared about their guests and wanted to ensure that I felt like my concerns were heard. They are spectacular employees and I will now make this my hotel of choice when I am visiting family!
There was also an amazing gentleman working the breakfast service. He was working alone on the floor and made every effort to speak to all guests while providing quick food delivery. There were several families attending a polo event in East Providence. He asked about the event, and spoke to each family. He genuinely seemed to care about their stay and was curious about their trip. He noticed my baseball cap and asked me if I was a fan of the Patriots. We spoke for a few minutes about the team while I paid my bill. He did an impressive job for while working alone on the floor and still providing excellent customer service.
Jeffrey
Jeffrey,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Kweku
Kweku,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Thanksgiving stay
Very convienant and quick check in. Staff was pleasant.
Kevin
Kevin,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Thanksgiving trip
The rooms were clean and serviced every other day which was fine with me. My only complaint is that they allow dogs in the hotel and each morning I was woken up by a very loud large dog. The staff were friendly and accommodating, and parking was adequate.
Frances
Frances,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
William
William,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Pleasant stay
The hotel and room were very comfortable and clean. Staff were generally friendly.
Disappointed that there is a parking fee, not sure how anyone arrives at the hotel without a car.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
The hotel was nice., but I couldn’t believe that they charged $12 a day for parking.
Beth
Beth,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Kenneth
Kenneth,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Leonard
Leonard,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Daniel
Daniel,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月6日
David
David,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月4日
Nice place but the room wasn’t as clean as it should have been upon arrival. 1 elevator not working and they didn’t put up signs notifying guests even after I had suggested it. People waiting like fools for an elevator that was never going to arrive.
Johnny
Johnny,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
Nice hotel
Nice hotel
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
Catherine
Catherine,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
Great choice for an airport hotel
We stayed here before an early morning flight and it was a perfect spot. The on-site restaurant is nice and the market has lots of options. The rooms was clean and quiet. Great choice for an airport hotel!