I am deeply disappointed with our recent stay at this so-called 5-star hotel. It’s a shame that a hotel of this caliber resorts to misleading and scamming its guests. I booked a swim-up villa specifically because my 71-year-old father, who has recently undergone surgery and struggles with mobility, needed easy access to the pool. Instead, we were given a room on the first floor of a two-floor apartment block—far from what was advertised as a "villa."
The hotel should make it clear to potential guests that these so-called "villas" are actually apartment blocks and that ground-floor accommodation is not guaranteed. When I raised this issue with the reception, they told me there was no guarantee of getting a ground-floor room and that all the villas were fully booked. They advised me to check availability every day, but each day, I was met with the same unhelpful response, all while I noticed other guests checking out of ground-floor rooms. The hotel simply chose not to cooperate. As a result, my father was only able to go down to the pool twice during our entire week-long stay. Our holiday was ruined.
To make matters worse, the hotel is full of aggressive traders who constantly harass you to buy their overpriced goods and services especailly the sellers at the fur shop, spa center and the water sports.
Instead of a relaxing vacation, we were subjected to constant harassment, with everyone trying to take advantage by selling overpriced services we didn’t need. Awful experience
