Room was cancelled and booked at another hotel was told i was going to get a refund yet i see none in progress.
Kenneth
Kenneth,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 16 日
Candace
Candace,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 14 日
Mandi
Mandi,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 11 日
Broken toilet my entire stay unaddressed
The toilet was clogged with the previous guest’s BM upon arrival. I requested to change rooms, expressing concern that the room hadn’t been properly cleaned. I was assured that it had been and that there were no other rooms available. I expressed concerns about the toilet not being fully functional. The desk clerk plunged the toilet and told me everything was fine.
The toilet took 3-4 flushes to flush a small amount of toilet paper. I found the kitchen towel and dishes in the cabinets dirty with fresh food stains. I told the front desk and again asked to change rooms. I was assured that the room would be given a thorough “check out” clean while I was out as to change rooms would involve me having to remove my belongings and would be several hours wait. I again expressed concern given my previous concerns were not taken seriously and was assured that everything would be addressed. I put my belongings in my suitcase to make it easier for the staff and left out the dirty dishes on the counter - told the front desk this.
I returned late that evening to find the toilet was not repaired and the room was not deep cleaned. The dirty dishes were just put in the dishwasher. I spent 3 nights without a function toilet. I spoke with the assistant manager who apologised and awarded me $100 in points. My 3 nights cost $900 and I didn’t have a functional toilet. Very poor service and I can’t believe that I was able to have a working toilet. I had to go to the bathroom elsewhere!
Gillian
Gillian,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 21 日
In transition in my life so I figured I'd give myself some time in a hotel. Was very choosy during the process and I found HomeWood Suites. Didn't realize it was a Hilton brand. I truly enjoyed the free hot breakfast and the room was everything I wanted. A truly comfortable stay.
Omar
Omar,12 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 19 日
A+ in every way
Excellent A+.
Karl
Karl,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 15 日
Aniversary trip, friendly services but entire hotel need revonation the carpet was old and the breakfast kind need a upgrade too.
we was in the first floor but you can heard all step from the second floor a lot....
Reception worker was nice.
Yoon
Yoon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 5 日
Paul
Paul,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 3 日
Breakfast was Del ilus and rooms were awesome
Dina Marie
Dina Marie,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 3 日
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 1 日
Melissa
Melissa,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 1 日
Christine
Christine,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 30 日
Rooms are spacious, breakfast is good
Kim
Kim,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 26 日
Kelli
Kelli,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 23 日
Excelente
CLINT
CLINT,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 21 日
Debbie
Debbie,8 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 20 日
Beautiful hotel with such beautiful rooms. We had a full kitchen, a sitting room, a bedroom and a bathroom. It was quiet, clean, and relaxing. A beautiful pool and whirlpool and an exercise room. It was a freezing weekend yet when we entered the hotel there was a roaring fireplace and 24 hour hot coffee available. The free breakfast was sumptuous and delicious! It was a nice getaway!
Lillian
Lillian,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 19 日
Dona
Dona,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 19 日
Rooms are good with a full kitchen and breakfast was delicious with a lot of variety.
Michelle
Michelle,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 19 日
The hotel was a little dated. Inside the room the carpets needed to be shampooed. It was stains on everything from the furniture to the appliances. The couch was sunken in needed a good cleaning.