This stay had so many issues. But, I will start with the positives. This hotel is conveniently located next to the highway which is perfect for a quick stay over. There is a nice Italian restaurant and bar within walking distance. The hotel is newly renovated. I don’t think I’ve ever stayed in a room that was so new.
The first problem with our stay is that no where was it posted in the app or stated by the person on the phone when we called before booking, that the elevator is broken and has been for 3 weeks. Nor were we told the pool was closed for the summer. We found out both when we arrived to check in.
We were put on the third floor which was not ideal with 3 little kids, luggage and a cooler. The key card did not work and after having it reprogrammed twice we were given a new room on the second floor.
One of the two beds did not have a fitted sheet, just the loose sheet on top of the mattress that had a mattress cover. When we went down to get sheets the front desk person was apologetic and walked us to the laundry room to get sheets.
There were no bathroom towels. Instead of going back downstairs we were lucky enough to have my in-laws staying down the hall and asked them to have one of their two towels.
The AC unit leaked our entire stay which drenched the floor.
At the free breakfast the juice machine was broken.
I felt so bad for the person working the front desk.
I feel like these are temporary issues that can be turned around easily.
Stephanie
Stephanie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 13 日
Mark
Mark,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 13 日
The staff are amazing and friendly, efficient and welcoming. The appearance while undergoing renovation was unpleasant with dirty sticky floors in the hallways and elevator on new floors and carpets and it stayed like that overnight. The bathroom was not fully clean (used washcloth hanging in the shower) and the floor was a little dusty with construction
Eppie
Eppie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 7 日
Margarita
Margarita,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 6 日
Issues with room 322.
The television and remote did not allow us to change any channels. The air conditioner unit was making a loud noise which meant it had to be turned off in order to sleep.
The front desk helped as much as they could, but after a long journey it was disappointing to not have the everything work properly.
We will not be staying there on our return trip home.
DIANE
DIANE,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
Dorothy
Dorothy,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 23 日
Did Not Disclose Renovation
The hotel was under renovation. The Hotel.com site did not disclose this information. While at the hotel, I checked their direct website, which mentioned the renovation but did not mention that the hotel amenities, such as the pool and gym, would be closed. I would not have chosen this hotel had they been truthful.
Christopher
Christopher,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 17 日
Liked nothing. Terrible experience. Electrical outlets didn’t work in the bathroom. No tissues in the room.
Staff did not care about anything. Would never stay there again.
Martha J
Martha J,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 16 日
Nightmare Hotel
This hotel was under complete renovation. This was not on the site and it was late and we could not get a refund. They double charged me and there was construction dust everywhere- there was no flooring in the elevator and the elevator was barely operable with a missing certificate
Syreeta Nicole
Syreeta Nicole,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 16 日
Arthur
Arthur,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 11 日
Construction is going on. Management didn't supply
emergency accommodation for reception and breakfast.
A temporary trailer would have been appreciated. Too much money for management. No reduction of the room price for all the inconvenience. The supplied breakfast was
not even worth mentioning. Cheap, cheap :-(
Jan
Jan,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 8 日
sherry
sherry,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 6 日
They are redoing lobby. Kind of awkward with men using loud drills, etc,taking up old tile floors. Other than that, upstairs corridors and rooms were beautiful and up to date. Only complaint was it took about 5 minutes to get hot water.
Andrea M
Andrea M,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 5 日
Totally under construction
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 4 日
Nice stay
Nice updated room. Breakfast was great—excellent cheese omelets as opposed to scrambled eggs. Only thing I would recommend is having 2 chairs in the room as opposed to just 1 desk chair.
Diane
Diane,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 1 日
This hotel was under construction. Guest should be made aware and perhaps offer a discount
Plastic sheets hanging in the lobby and hallways.
During lobby construction perhaps best to close a couple of days
Daniel
Daniel,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 30 日
There is renovation going on, so part of property is closed and are around is not ideal. Haven’t seen frogs living in the pool before.
Igor
Igor,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
Renovations
Hotel is undergoing renevations work that has been completed is very tasteful
Good location will use again in our travels
Susan
Susan,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 22 日
Awesome
Great hotel as Hampton inns are usually
Newly remodeled
Quiet
Christopher
Christopher,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 20 日
Concierge gets an A+
The woman at the check-in desk was a rock star! I’d actually booked the wrong dates and she adjusted everything, was super helpful and very friendly. Great job!
The room was fine. My main issue was the bathroom. There were no product in the pumps in the shower and the walls were actually dirty behind the pumps and on the upper ring. The hotel is undergoing major renovations, but it wasn’t an issue for us.