4/10 一般般
2025年2月3日
Look elsewhere for safety and access to your room
When we arrived, we were told since we were the last room to check in, we had a room without a working electronic lock. I asked about another room, but we were told there were none (but they still had rooms open to book for the night on the Hotels website and their website). Our room door had been propped open as the only way to open the door was the master key by staff. So to leave the room, we had three options 1) one of us stay in the room to let the other in (inconvenient when bring up luggage) 2) prop the door open (so anyone could walk into our room) or 3) have the staff open the door (with the front desk staff really pushing for us to not do that and to pick one of the other options). This is a safety issue as when we went to the room, the door was open. If I had been alone, I would have left and not stayed. This is unacceptable to not have access to the room that is being paid for. The attitude from the staff was all well, it is what it is. I wouldn't stay again and was thankful we were only there for one night. I would encourage others to look elsewhere for safety reasons.
Kim
Kim，1 晚家庭旅遊
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