The Sailfish Bldg has ROACHES! This room details that is is newly renovated when booking, this is untrue. At some point maybe the room was painted but that novelty has since worn off. Room is dirty. Hairs found throughout the suite. Multiple pre existing linens stained. Paint is chipped throughout the room, cabinetry is chipped. Roaches came out at night on day 2 from the bedroom night stand/behind beds. Every curtain, bedpost, lamp, pull out coach, wall coach/behind has a film of dust. The only plus is the view of the ocean and location convenience. We have stayed in the Paradise Bldg. over 6 times with no issues which is why we always returned to this result. Not sure what happened but this resort has gone down hill. Everyone has different standards, ROACHES are a big NO for us. Day 2, we requested with guest services to switch rooms due to the roaches and other room issues. The only solution guest services provided was to send an exterminator to the room the next day while we still stay there or we could go find and stay at a different hotel. HORRIBLE CUSTOMER SERVICE.
SafetyRoom lock not bolted to wall upon our arrival. Lock hanging on to a thread. Staff was aware, no fix for 2 days. Staff stated they have security cameras on-site security so we should have nothing to worry about. This was a huge safety concern for our family of 5 with 3 being children.