2/10 Poor
Nov 25, 2024
Bad, bad experience
To start with when we have the refrigerator somebody’s food has been left behind yucky, but not a big deal however about 7 PM on Saturday night we took the dogs out for a short walk. We just took the dogs no phones no keys and the hotel key my son drove up. We were talking to him. I went back to the room. The key stopped working went up to the front office. There was a sign due to personnel shortage. We are closed from 3 to 11. Call this number for an emergency, I was standing up there another customer was up there with the same issue. Their key had also stopped working. We all tried several times to call the number and got nothing but a voicemail we contacted corporate. They couldn’t get a hold of anybody. It was cold. I have medical issues finally about quarter after nine he answered the phone and told me I had a family emergency. My family comes first. There was a sign on the door. You’ll just have to wait. I’ll be there in 20 minutes. I understand crap comes up, but when you are running a business like this, and I spoke to a couple other residents who would come out see while we were hanging around the front lobby and they said no he’s usually closed from now until then it was very very and then when he did show up, he pretty much my husband said we need REC key for 131 he keep it and that was it. He didn’t apologize for our inconvenience or nothing. I am now running a fever And coughing uncontrollably. I have never received such horrible service.
Troy
Troy, 2-night family trip
Verified Hotels.com guest review