I am writing to formally express my deep dissatisfaction with my recent stay at your hotel. The experience was far below acceptable standards and raised serious concerns regarding cleanliness, maintenance, and customer service.
Upon entering the room, it was immediately clear that it had not been properly cleaned or maintained. Specifically:
There were cockroaches and socks under the bed, near the headboard, as well as substantial dirt and debris as well as what looked like cat litter, indicating a complete lack of thorough housekeeping.
The beds had hair all over them, and the dust covers were stained and covered in hair.
Pillowcases were visibly dirty, and the fridge was unclean.
There was dust throughout the room, suggesting it had not been cleaned in quite some time.
The ice machine was out of order, and no housekeeping service was provided during the stay.
To make matters worse, we were nearly double-charged for the room, which added unnecessary stress.
The customer service was unhelpful and dismissive, failing to address or resolve any of these issues.
If you would like photos of the cockroaches and condition near the beds and refrigerator, I will provide them along with a formal complaint.
This experience was extremely disappointing and unacceptable for any guest, let alone for the price paid. I am requesting a full explanation of how such conditions were allowed, as well as a refund or appropriate compensation for the inconvenience and discomfort caused.