We had two separate bookings for one night on Thurs and again on Sunday. However, when we arrived on Thursday we found there was no elevator resulting in us having to carry heavy luggage up the stairs. For this reason upon checkout we chose to cancel the Sunday night reservation and the front desk rep cancelled it. However, when we reached out to hotels.com we found they were told BW refused to refund our money for the cancelled room even though it was cancelled by the front desk rep the previous Friday morning. We will definitely not be considering this hotel in the future..
Karlene
Karlene,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月22日
Brian
Brian,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月21日
Michael
Michael,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月13日
The bathroom was dirty. We went down for breakfast 3 times there was no food. Hot tub was cold. And we reserved a with a king bed ended up with what they said was a queen…. And 3 sheets no blanket!
Lisa
Lisa,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月24日
Smokey room
The room reeked of smoke-it was awful. I had family members who were staying in other rooms come check it out to make sure I wasn’t crazy. They said definitely-smoke smell hit you when you opened door. This is a no smoking hotel- how did cleaning crew not notice. We were checking in after 11 pm and were tired so we didn’t ask to change rooms. We should have -I woke up with puffy sinuses and smoke smelly clothes. I let them know out check out—They didn’t seem to care. Very frustrating
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月23日
Helen
Helen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月5日
Staff were more than nice to us from the front counter to maintenance the room was very ample n comfortable
Marjorie
Marjorie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月5日
joseph
joseph,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月30日
Everything was awful!
Hard bed, check in was after 3pm, no body wash or bar soap. Toilet paper roll was hanging on wall, no ventilation even though 2 vent switches, dirty stained under sheet, TV barely worked.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月29日
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月29日
GEORGE
GEORGE,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月28日
Rachel
Rachel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月23日
joseph
joseph,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月18日
It was just an ordinary older property. I chose it because it was cheaper than the surrounding hotels because we were only in late and out early.
The worst thing was the front desk girl who was professionally undressed and apparently had taken such a huge mouthful in the back room that it took her a minute or two to get it down.
1. She shouldn't wolf her food down like that, and
2. When she heard me at the front desk, she should have spit it out before she came out!
She told me that breakfast was until 11, then corrected herself and said it was 10.
So my husband is an early riser and was having his coffee when a nice young man came in just before 9 and starting shutting down the pancake machine and removing the food.
He told him that we'd been told it closed at 10 and to wait so he could wake me up.
He was very professional about allowing us, because two or three more parties came in under the impression that it closed at 10, which I believe a sign on the door said.
Jemille
Jemille,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月17日
Chad
Chad,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月17日
Help me? Can’t work miracles.
Outdated. In need of complete renovation. No elevator so unable to stay on second level if you can’t carry all luggage upstairs. Breakfast room is a closet. Televisions outdated so have to press buttons directly on television. Staff was very nice and professional, but didn’t have a lot to work with.
Judy
Judy,11 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月16日
Cheap with everything we needed
The hotel is quite dated but we needed a cheap hotel in the Saratoga Springs area and we ideally wanted a pool. This hotel ticked the boxes. The room was clean, comfortable and had everything we needed (eg fridge). The free breakfast was a bonus but don’t expect gourmet dining. All in all it was fine, it was what we needed, and we would stay again.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月14日
We were given a 2nd floor room and my husband is disabled THERE IS NO ELEVATOR. Staff was very accommodating and switched us to a 1st floor room. Luckily one was available. Rooms were clean but a bit outdated and very noisy. The courtesy body wash and shampoo containers were empty.
Brett
Brett,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Comfortable and Reasonable Rates
We have stayed here before. Rooms are clean and comfortable. Staff is friendly and helpful. Location is near dining and shopping.