The room is not what the website described!
I booked a Junior Suit for 4 nights and on the website it mentioned that the room is over 400 sq ft with a double bed and a sofa bed. However, when we checked in such room is around 300 sq ft and there were only two single beds. I immediately requested to change the room as not only the room size but also the beds are not enough for my family. However, the staff refused and claimed all the rooms are occupied. She just promised to ask her colleague to follow up on my request on the second day.
On the second day, the staff said it's not possible for changing my room but agreed to change the bed into a double bed and add an additional bed for me.
However, in the end, what I got was a trolley bed and a "double bed" that they just used double bed beddings to cover the two single beds and make it into a double bed.
I took a photo of the room when I checked in at the first instance for reference.
CHI WANG
CHI WANG,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2020 年 8 月 8 日
The breakfast server did not guide us and forgot to give us the eggs.
The hair drier in the room needs to be replaced, very old and almost on fire.
Right opposite to the train station. Very close to the bus station too (1min walk). 15min to the old town which is a must to go.
The room is very spacious. The double bed is very comfortable. You have basically everything u can expect from a 4-star hotel in the room. There is also a small balcony despite the fact that the view was not very nice.
The wifi was good but it was quite annoying that most of the electric plugs next to the bed were not working.
I was also surprised that a staff entered my room in the morning(ard 10am)while I was sleeping.
Overall my stay in this hotel was very satisfying because the room was well-equipped, very spacious and in excellent conditions.
Tsz Hin
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 16 日
기차역 바로앞 위치좋음
콜말르 무료셔틀 타는곳도 가까움
EUNHEE
EUNHEE,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 14 日
Tre dagar i Colmar
Vi bodde på fjärde våningen med utsikt mot järnvägsstationen vilket gav en fantastisk solnedgång varje kväll under vår vistelse.
Frukosten bestod av en liten buffé med såväl varma och kalla rätter. Fullt tillräcklig för våra behov.
Personalen i receptionen var trevlig och hjälpsam. Så vi anlände var vårt rum inte färdigt. Vi fick vänta ca 30 min efter i lovad incheckningstid innan vi fick ett rum. I gengäld fick vi ett bättre rum än det vi bokat.
Jan
Jan,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 12 日
Vivi
Vivi,6 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 12 日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 11 日
Bo
Bo,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 9 日
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 9 日
Very close to the train station so good for a short stay if traveling by train
Julee
Julee,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 8 日
På väg till Spanien
Trevligt hotell. Bra parkeringshus tvärs över torget. 3 Eur per dygn. 15 min promenad till gamla stan eller gratis buss precis utanför hotellet med avgång ca 30 minuter mellanrum. Bra frukost. Bra läge med bil.
Magnus
Magnus,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 8 日
Bra övernattningshotell
Helt Ok övernattningshotell. Trevlig personal bra parkeringsmöjligheter.
Anette
Anette,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 6 日
Toilettet løb
Klaus
Klaus,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 6 日
Ingunn
Ingunn,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 4 日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 4 日
très bien
excellent sejour, hotel tres bien placé et ^personnel très agréable