4/10 Fair
Nov 27, 2024
No thank you
The staff that night we checked in was not very friendly didn't greet me when I came in seemed a bit irritated that they had to do any work. I was charged a pet fee which I was not aware of at all on hotels dot comit was not listed anywhere this was one of the reasons we booked this particular hotel. The refrigerator in the room did not work, there was trash behind the TV stand, Every time we turned the light switch off that was right inside the door For the main lights in the room,everything turned off in the room This included all lights the TV the refrigerator the coffee the heat. The coffee machine was filled with filthy water and all kinds of grit and grime it also didn't work when I tried to use it after cleaning it. The pillows even though there were 4 of them on my bed which was nice they were all terribly lumpy and uncomfortable the bed itself was very comfortable. Staff the next morning was friendly and the food area was very clean.
Verified traveler
1-night family trip
Verified Hotels.com guest review