Very bad service expérience - we booked for a superior room with sea view, and were given a Classic room (much smaller, very old style, one small window), the receptionist (Francesca) at checkin has been so rude and unprofessional with this situation, argued that it was a superior room (clearly it wasnt from the website pictures), and then said it was their last room and could not change room (except a superior but with no sea view), so we stayed at that old room, not at all what we booked and expected, and at check out they made us pay a superior price, the receptionist at checkout (Salvatore) even agreed with us but said his manager didnt authorize any payment change, and we were not allowed to speak to that manager who is apprently unavailable during weekends (which is ridiculous!), this is simply a fraud, unacceptable management, this is a shame because the pool area and terrasses/views are very nice, but the room charge was a scam, i strongly recommend to avoid this hôtel.