The front desk speaks no English, which is rare for a large international hotel in Beijing. The property is nice, but I had a lot of unnecessary and unusual trouble. My key card stopped working on 3 separate occasions during my 5 day stay. The housekeeping didn't replace my instant coffee and due to them not being to understand my request for a replacement I was directed to buy coffee at the hotel bar. And I had a problem with the room and had to spend over an hour getting hotels.com to communicate with the hotel before having to agree to pay a pretty large change fee because the hotel was completely inflexible.