The reception staff was not available, on multiple occasions, we called and there was no answer. We went to the lobby and no one was tending to the area. The room service would not vacuum the room, nor clean the counters, they also failed to leave tissues. The fireplace didn't work, and after multiple attempts talking to the manager, she stated there was nothing she could do and she would have to obtain higher approval for any adjustments to the bill, and she didn't know how long that would take. She stated the technician stated it was just a pilot and I placed a work order every day because I was given different excuses for the fireplace not working. Overall, the hotel experience was awful. I would not recommend this hotel to anyone.