I had a confirmed reservation for Royal Solaris with a lagoon view. At checkin I was told they “oversold” and would love me to GR SOLARIS with an “upgraded” room. They shuttle us to the next hotel to find out that our upgraded room is a view of another hotel. I asked the front desk for the upgrade we were promised and the supervisor Anakaren said they have nothing available but we were welcome to go back to the original hotel if we wanted. The hotel that was oversold and has no rooms. Very disappointed with the service— no one here seems to care. I would NOT book here unless your ready to deal with unexpected changes and lies.
Adam
Adam,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月24日
Glenda
Glenda,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月14日
Christina
Christina,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月1日
Horrible experience
Corina
Corina,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月27日
Poor condition hotel
Water started to leak from the roof of the room we booked. Called reception and maintenance and no one took action. Also water was leaking from various roof ceilings of the entire hotel restaurants and lobby.
Venkata
Venkata,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月8日
Carlos T
Carlos T,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月10日
Hassan
Hassan,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月9日
Giovani at the pool bar is none other. He knows your drinks from day one. Hector in the dining room gave impeccable service. I forget the name in the main bar, but he always had champagne for dinner ready
This place truly is spotless. The views incredible.
Ann Marie
Ann Marie,5 晚旅行
Travelocity 真實旅客評語
2/10 不太好
2024年11月9日
My Husband and I stayed at Royal Solaris for 4 nights and we were very disappointed because the kids water area was closed the whole time we stayed. We have toddlers and the whole reason why we booked this hotel was because of the kids water area.
Daniel
Daniel,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年11月9日
I have been in couple place in Cancun last couple years but this one has worst food ever .staff and service was good but the taste and food quality was bad.i don’t think i will visit again.
Harun
Harun,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月9日
Israel
Israel,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月8日
René Eduardo Olazagasti
René Eduardo Olazagasti,7 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年11月7日
This was my second time in Royal Solaris. My first stay was in 2018, we loved the place. This time, we wanted to go to the same place but we weren't happy with the service at all. Some of the staffs are really mean. We had lots of experiences that they kept my 2 years old waiting in the line for a service like food or a juice EVEN when it was our turn. To them the priority goes either to the members, to Spanish speaking's or to whoever pays more tip. On several occasions staff including the front desk gave me wrong information, caused me to lose an event. Like when on Halloween day, I asked them if they have any special activity for this day. The front desk lady said we only have something at 11 near the pool. Later I found the poster for Halloween day which included multiple activities the whole day. The same night in the theater I asked another staff who was part of the show, if that night, after the custom contest they have any dance? she said not in the theater but we will gather near the pool for dancing. We went back to our room and 30 mins later while I was putting my little one to bed, my husband went to the theater again finding out there was an interesting dance in the theater and there was nothing going on around the pool that night, so you tell me are they just not smart enough for the job or do they do it intentionally? Next time I go Cancun, for sure Royal Solaris is not my choice. If you have kids, I strongly discourage you to go to this place. Not kid friendly
Anahita
Anahita,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年11月3日
I think the one thing about this is that upon arrival we had to pay a $5 fee for everyday stayed and for an all
Inclusive I would’ve assumed that it would’ve been included in the price. That would be the only thing that would’ve been appreciated to know upon arrival .
John
John,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月31日
The agresivity to sell their package tours
Armando Flores
Armando Flores,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月29日
Alan
Alan,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月29日
Cynthia
Cynthia,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月28日
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
Security dinning options walkable transportation
Leticia
Leticia,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月24日
Very old in need of a refresh. Elevators worked sporadically. Food was delicious. Service was excellent.