This is my first review ever, and I’m only writing it because I don’t want others to ruin their vacation like we did. We stayed at Royal Solaris Cancun from June 14–21, 2025, and the experience was terrible. The service was awful everywhere—buffet, restaurants, pool snack bar, and room service. Staff seemed overwhelmed and indifferent. Even when we tipped, service didn’t improve. One hostess was especially rude, tried to seat us at a dirty table, and ignored us when we tried to speak to her.
The food was bland, repetitive, and low quality. If something was actually good, it would run out fast and never come back. Drinks were served in dirty glasses—some with lipstick stains. Cleanliness and quality control were clearly lacking.
We also booked excursions through the hotel. The van drivers were rude and drove recklessly, putting us and others at risk.
We spent so much money expecting a relaxing trip, but this hotel completely ruined our vacation. I’ll never come back, and I strongly suggest others avoid it too. It’s not worth your time or money.