我是否可以免費取消火烈鳥飯店的預訂並收到全額退款？

可以，火烈鳥飯店在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

火烈鳥飯店是否有游泳池？

是的，住宿提供室外游泳池。

火烈鳥飯店是否允許攜帶寵物？

可以，歡迎貓和狗入住。收取每晚每隻寵物 MXN275 的費用。服務性動物免費。

火烈鳥飯店是否提供停車位？

很抱歉，火烈鳥飯店未提供停車服務。

火烈鳥飯店入住登記和退房的時間為？

入住登記開始時間：14:30；入住登記結束時間：23:00。退房時間為 11:30。

火烈鳥飯店和附近有什麼好看好玩的？

您可以好好享受腳踏車、健行和騎馬等活動，或到附近的高爾夫球場揮揮桿。住宿附近還有其他娛樂活動，例如生態觀光。您可以在室外泳池游上幾圈，或享受這間飯店的其他設施，例如花園和附近健身俱樂部的使用權。

火烈鳥飯店內部或附近是否有餐廳？

是的，Aqua提供花園景觀。

火烈鳥飯店附近的環境怎麼樣？

火烈鳥飯店位於殖民地中心，開車 5 分鐘就可以到科蘇梅爾國際機場 (CZM)，走路 14 分鐘則可以抵達龐塔蘭哥斯塔碼頭。

火烈鳥飯店住宿資訊、相片和旅客評語

Q: 火烈鳥飯店是否有游泳池？

是的，住宿提供室外游泳池。

Q: 火烈鳥飯店是否允許攜帶寵物？

可以，歡迎貓和狗入住。 收取每晚每隻寵物 MXN275 的費用。服務性動物免費。

Q: 火烈鳥飯店是否提供停車位？

很抱歉，火烈鳥飯店未提供停車服務。

Q: 火烈鳥飯店內部或附近是否有餐廳？

是的，Aqua提供花園景觀。

Q: 火烈鳥飯店附近的環境怎麼樣？

火烈鳥飯店位於殖民地中心，開車 5 分鐘就可以到 科蘇梅爾國際機場 (CZM)，走路 14 分鐘則可以抵達龐塔蘭哥斯塔碼頭。

10/10 好極了

2025 年 6 月 30 日

Marie-Helene，7 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 6 月 22 日

Pro’s- this property is in an amazing location, close to restaurants, shopping, the water and bars. Rooms were very clean and appearance of the hotel is very nice! Complimentary breakfast was very good! Oscar was amazing- super friendly! Con’s- lobby bar is “open” from 7am- to I think 10pm but there was never anyone behind the bar to order a drink. Rooftop pool is nice, amazing views but a bit rundown. Needs a deck refurbish and new patio/lounge chairs. A/C works well in the rooms but only works if room key has it activated- can’t run it while you are gone so coming back from a long hot day you have to wait until the room cools down again. We got used to it but a little much in the beginning of our trip. Overall we will definitely stay at this hotel again!

Tasha，7 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 5 月 24 日

Comfortable at-home stay 3-min walk from ferry!

My second time choosing to stay here. It’s now my “go-to” when I come to Cozumel! The front desk reception guy is so friendly and helpful the place has a nice “I’m at home” vibe! The rooms are comfortable— the beds are especially cozy and nice. The cleaning lady asked if the room needed refresh and was pleasant to organize a good time with us. Our terrace had an ocean view to the side, as does the roof deck with a palapa and some chairs and a pool—It was all ours when there with a panoramic ocean view. And the location cannot be beat! It’s a 3-mile walk to the ferry, and flanked by two awesome restaurants “Jolly Cafe” for late breakfast and great coffee and the “Maplehouse” for great baked goods, sandwiches, salads and more. There are convenience stores and a ton of other restaurants, bars and clubs in walking distance. The place and location are worth the stay and you can eat and drink there too when bar/restaurant onsite is operating. I liove it! We feel at home here!

Dena，2 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 5 月 2 日

Hotel fantasma y malo

En la información del hotel indicaban que era self check in después de las 8, llegué a las 6 y no había nadie, el lobby se une al bar, el cual supuestamente este estaba abierto hasta las 11, nunca hubo nadie tampoco, por lo que estuve como 15 min. esperando, el 1800 tampoco funciona, hasta que encontré mis documentos y me retiré a mi habitación. había restos de material de electricidad en el cuarto, el ventilador no funcionaba, ( el AA si funcionaba). El lugar donde tomas el desayuno apesta a caño. El segundo día tampoco había nadie en la recepción y olvide mi llave en el cuarto, solo porque la ventana que da al pasillo estaba abierta, pude entrar a mi habitación ya que no había nadie que me ayudara y los teléfonos no contestaban. Fue así como me di cuenta de que a mi ventana no se le podía poner seguro por lo que, si salía tenía que cargar con todo lo que sea de valor para no dejarlo en la habitación, ya que en el lobby tampoco había nadie y la puerta estaba abierta. Las camas están duras, el cuarto no cuenta con TV (lo cual luego me di cuenta de que eso si lo indican), y el internet es malísimo. Invitada a no regresar

Monica，3 晚商務旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 4 月 30 日

En general bien. El hotel está cómodo para descansar. No tiene personal el dueño vive en la azotea por si ocupan algo.

Antonio，2 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 4 月 27 日

Scary Place - stay away

we booked last minute - nobody was there after over an hour of sitting in the lobby - looked nasty broken windows - we just left

Mark，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 4 月 20 日

Muy bien en general

jorge luis，4 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 4 月 14 日

The property was very nice, older, but nicely kept. The owner was great, and went out of his way to ensure we had a good stay. A brief miscommunication was settled quickly and easily with no repercussion. Check in and check out were great with no issues. The price was a great value and the facility was quiet. We stayed 5 nights (April 2025) and our included breakfast was delicious every morning. The staff was friendly, always helpful but unobtrusive, and spoke adequate english. The location in El Centro was convenient to everything needed, shopping, food, entertainment, etc. Rooftop view was average and the rooftop pool was enough to get wet if you need. There is no phone in the room and no tv so if that is what you are looking for (we were not..), this is not that type of establishment. There is no elevator- it is 3 story walkup. Rooftop lounge area included chairs and the small pool. There is a bar in the lobby area that was quiet and underused. Would definitely recommend and would definitely revisit.

Philip Otto，5 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 4 月 12 日

Chance，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 4 月 9 日

Solo female traveler approved!!! The Flamingo Hotel is a true gem. I stayed there for 27 nights and here are some examples as to why: 1. As a female independent traveler, safety is paramount. The Flamingo Hotel has an excellent reputation for safety and Francisco, the night guard, is always promptly ready to keep an eye on the hotel after hours. All rooms are electronic-entry. The hotel is a peaceful oasis placing it close enough to the boardwalk for easy walking but not so close that you feel like you’re in the fray. It is literally the perfect location. 2. Staff is par excellence: The owner, Tom, is welcoming and respectful at all times. Tom was so helpful in obtaining a taxi, is bilingual, and can easily advise on nearby places to eat or visit. Oscar, concierge elite, is the right-hand man who ensures that guests are informed & comfortable at every level. He is at the top of the hospitality game! Many reviews mention how wonderful Oscar is and they’re all true. Next, Carolina and Angela prepare the BEST food with a full menu of healthy ingredients and delicious meals (I highly recommend the tortilla espanola, huevos rancheros, or the French toast!!). 3. Location, location, location: Positioned within quick walking access to the best burritos on the island (shout out to Crazy King Burritos), many shops, the plaza, and yes the beautiful ocean! You can see the ocean from the rooftop pool. The Flamingo Hotel is a 10/10–and will be my go-to for many years to come!

Heather，27 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 4 月 4 日

This is a great hotel! The staff is VERY friendly. The location of the hotel is very close to the ocean with options for several restaurants around it. They offered a great breakfast included in the cost, and the rooms were big and clean. A/C, waterfall shower, and a balcony to sit and relax complimented this experience. We will be back!!

Adrea，3 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 3 月 24 日

Thebpeople who worked there were FANTASTIC , helpful and kind. Facility itself was nicely appointed. Had an issue with A/C, and they switched rooms for us when the tech wasn't able to come that day. It's really quiet, but also super close to Centro. Easily walkable to shopping, dining, taxi stand, everything you want!

Melissa，16 晚浪漫之旅

Expedia 真實旅客評語

2025 年 2 月 16 日

Staff is wonderful, fixed issues promptly. Excellent breakfast made to order by wonderful lady. Room was large and clean. Air conditioning worked perfectly. Water was out in whole hotel and within a few hours they had service man there and issue was resolved. Hot water was just warm not a steaming shower, but it got the job done. The rooftop area was nice with a couple of lounge chairs and a small pool that was immaculately clean. Area around hotel has many restaurants nearby all within a 20 minute walk. Traveled as a single woman and never felt unsafe walking in town after sunset. I would rerun without hesitation.

Tammy，3 晚旅行

Orbitz 真實旅客評語

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