Entire floor smelled like shrimp. First impression with the room was a lamp that didn't work, turned out entire outlet it was connected to did not work. No hand soap in bathroom.
The front desk reached out shortly after arriving to see if we were satisfied with the room. I mentioned the outlet not working and they offered either a 20% reimbursement. Was informed during check out should receive in 1-2 days.
A week later I called back and was informed the reimbursement was never processed. An unpleasant experience that would've been resolved was exacerbated by their inability to follow through.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月5日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月4日
Additional charges of $350 for my 2 dogs to stay 10 days, nothing.on your website think the desk clerks pocketed the money. No receipts were ever given for the stay or for the dog charges
Ronald
Ronald,10 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月31日
Roman
Roman,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月21日
Beds here aren't very comfortable, but it's a good setup for a short stay
Thomas
Thomas,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月18日
Not up to standards.
Room was not clean when we checked in, had to wait one hour to have it cleaned before we could use our room.
Frank
Frank,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
Atendimente excelente, mas a cama não era tão confortável.
Norton
Norton,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月12日
Chelsea
Chelsea,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
It was very clean and orderly the outside, lobby and room. Staff friendly
Joanne
Joanne,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月5日
Katherine
Katherine,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月1日
Bob
Bob,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月29日
Super noisy at all hours of the day and night. Barely saw any staff around. For the amount we paid we expected the WiFi to at least work but we barely got any cell service in the hotel and WiFi was SUPER slow.
Bennie
Bennie,2 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年9月28日
I had to go downstairs to the desk to get plates and silverware! My TV didn’t work, and they couldn’t send any up to check it out until the next day! I checked in on Saturday 9/21 and checked out the very next day at 4:00. They could not give me a receipt, this is want I’m reaching out to you.
Berniece
Berniece,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月24日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月22日
A
Lisa
Lisa,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月20日
Requested for Late check in and they accommodated it. Asked for Dinner ware and provided it in a minute. Check out was very smooth and took only 1 minute.
Prasad
Prasad,4 晚商務旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月18日
laura
laura,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月14日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月13日
Great staff, not so great room
Staff was great but my booking for a king bed was overbooked so I got a queen size room, a bit disappointed but she gave me 20% off the night. Bed was noisy, looked under the bed to see why and bed appears to be broken. I moved the reclining chair and trash was under the chair. Wasn’t impressed with the cleaning and the room seemed neglected. Towel rack was being secured by about 10 lag bolts on one side, just didn’t seem professional. Thankfully the young lady at the front desk had a great personality