Water drainage: The shower drains extremely slowly, making it unpleasant to use.
Unauthorized room service: Our room was serviced without permission or request. Personal belongings were moved, yet the trash from the prior day was left untouched. Beds were made, but extra towels (placed for a water leak) were taken, resulting in water spreading into the adjoining room.
Toilet malfunction: Upon returning, the toilet was clogged. Upon informing the front desk a plunger was provided, however I plunged the toilet, so it would be operational, and for adults would not have to share a bathroom for the night.
Maintenance unavailability: We were told no maintenance is available on weekends, leaving reported issues unresolved.
Telephone inoperable: The in-room phone does not function, requiring us to physically walk to the front desk after unanswered calls.
Front desk responsiveness: Calls to the front desk went unanswered after multiple rings, which is unacceptable for a hotel of this standard.
Noisy environment: The neighboring rooms have been disruptive, adding to an already frustrating experience.
Electrical issues: The outlets in the bedside lamps in both rooms are non-functional, creating both an inconvenience and a safety concern.
Altogether, these issues have caused significant disruption during what should have been a celebratory and memorable occasion for my family.
Im still waiting gor the manager to teach out.