There’s no elevator on this property. Not ADA compliant. Bad! I’m not ADA but seriously, in 2018? How is that even allowed?!?! Enjoy carrying your bag up and down the stairs.
Check in took way too long. Poor desk agent was in week 1 by herself on a night when there was a wedding going on. Naturally it took her longer to complete tasks and she often had questions. The other gal there, maybe a manager or supervisor, was helping her but twice made it known to those of us waiting at the desk that she was off the clock and so couldn’t help in some ways. Finally got my room, 2nd floor. Keys didn’t work. Back down to the desk. Making new keys was an adventure. Back upstairs and still not working. Manager off the clock gal went up with me to discover the door was locked out. She used her master and then my keys worked.
Rooms are older. Beds are awful, squeaky. Towels way too small and old. Free WiFi is a plus. No free water though.
Not sure if there’s a bar or restaurant open on site. Never saw one. Bar was closed on a Saturday night with a wedding going on.
Room was right near the washer / dryer. Made for hearing a lot of conversations outside my door - at 2am, 4am you name it. Wedding parties tend to be up late so that was a joy on night 1. The drunken argument was especially fun (not).
It’s Rockford so grading on a curve, this is probably one of the bigger and “nicer” options but it leaves a lot to be desired. I won’t return
