I booked and paid for this hotel over a month ago. Upon check-in (which was at 4, but the room wasn’t ready until 5), I was told the room was not paid for and was charged almost double. The staff would not help until I pulled up an email and bank statement showing it had been paid. The manager apologized and said she would remove the resort fees. I was still charged the resort fees. Although the property is beautiful, I killed 8 roaches in our room during our 3 day trip. I was double charged for dinner and was told to email to try to get a reimbursement. I ordered pizza the last night and waited an hour to be told our order was accidentally given to someone else. I’m not usually one to complain, but everything that happened on this trip was unacceptable for a Hilton hotel. We will not return.
