4/10 一般般
2025 年 8 月 21 日
Worst service ever (but the bed was comfie)
The suite was nice, but all kind of crammed together with no divider between the bedroom, sitting room and tiny kitchen. The bed was very comfortable. The kitchen needed more utensils and a frying pan. When I asked for a frying pan, I got a run around about how she would have to ask someone who would have to ask someone else and it would take a while, maybe the next day. I could not understand most of what the staff said and had to keep asking them to repeat themselves. Guests had to dial "0" at the front desk any time of the day or night just to try to get someone there to help them. Sometimes they wouldn't answer or wouldn't come to the desk, just try to take care of it on the phone. Worst customer service ever! During the four days we were there, no one emptied our trash, gave us fresh towels or washcloths, or even asked if the room needed cleaned. We'll never go back there. And heads up, the hotel next door is owned by the same group.
Amy
Amy，4 晚旅行
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