Pontos positivos: estrutura do hotel, instalações e praia. Tudo lindo e maravilhoso. Academia ótima. Camareiras excelentes. O lado adulto é ótimo.
Pontos negativos: atendimento do buffet demorado e funcionários que servem a comida mau humorados. Sem atenção com o que pedimos. Demoram. Bebida leva uma vida pra chegar./ Enorme dificuldade em encontrar uma cadeira na praia ou na piscina./ O hotel cobra 120US$ pra utilizar as camas bangalô da piscina. Ficam vazias e os hóspedes sem cadeira pra sentar. Pedimos ajuda ao funcionário e nos deu 2 cadeiras super distantes da piscina para nossa família de 6./ comida em geral não é ruim mas também não eh ótima./ Não há lixeiras pelo hotel./ atendimento dos bares da praia e piscina desorganizados e superrrr lentos. Deveriam ter águas, refrigerante e outras bebidas no gelo e livre para os clientes que os desejam não precisarem entrar na fila dos drinks. Os funcionários pouco interessados em agilizar o atendimento e ficam conversando entre si, lavando a bancada ao invés de atender. Uma pena, pois o hotel em si é muito bonito.
Ludmilla
7 晚家庭旅遊
10/10
El show espectacular comida increíble el spa super y el personal amable decente y sobre todo te hacen sentir como rey no cambiaré jamás la cadena Hilton de corazón son diferentes a las demás cadenas agradecido de ellos cliente que será fiel desde ya
Leslie
1 晚浪漫之旅
6/10
Beautiful grounds, beautiful rooms, amazing location. The accompanying butler service that comes with enclave family suite counts for 1 star by itself.
However, the service was mostly dismal. 9 out of the 10 service staff we interacted with just weren't motivated. Hard to get beverages at the buffet, no one stops by to check in. Service was slow and a couple of occasions, order were forgotten. The food was lacklustre. Most were underseasoned, while some were oversalted. There are not enough restaurant options available for families. 5 of the hotel's 11 restaurants are available for family only, while 6 are exlusively adult only. Many of the adults come over to family to eat but not vice versa. Peak dinner time waits sometimes were over an hour. And a dinner can take up to 1.5 hours even though the restaurant is not full (goes back to slow service).
Kids club was a joke. A few very old and broken toys. Activities schedule were often mismatched from what was published online.
Probably not going back again.
真實旅客
1 晚家庭旅遊
10/10
Beautiful property with nice dining options and plenty to do for a family with young children. Everything was super clean and the staff was very kind and helpful. We were happy with most of the food options (would not recommend the rib eye at The Grill, it was thin, dry and hard to eat).
We did the Enclave upgrade which I felt was worth it for the addituonal meal options. We used the main pool most of the time though because it was better for our kids who are still young. Also the Enclave rooms are by where they have weddings and events, so Friday, Saturday and Sunday nights were quite loud until about 10pm or so...at least that was our experience so maybe inquire with the property about room location if that would bother you.
Overall we really enjoyed our stay. The resort is beautiful and everyone who works there is so friendly and ready to help, they were all great!
Danielle
5 晚家庭旅遊
10/10
the staff was amazing. Antonio our butler was so much more than we expected. The enclave area was well worth the additional cost. Food was great!!
Rosalynne
7 晚家庭旅遊
10/10
Beautiful property! Attentive staff
Valerie
1 晚浪漫之旅
8/10
We stayed here for 6 nights across in December 2024 and had a wonderful time. The most impressive thing was the grounds. They were beautifully kept with gorgeous trees and vegetation. The pools were large with plenty of space and the water park was a big hit with our kids. The beach was lovely too, and having all these different areas to visit each day meant our 6 and 9 year olds were happy and entertained. The staff were lovely too. The only thing I think could be improved was the food. We tried a couple of the restaurants but you can't make reservations so this meant waiting behind 7-10 other families which didn't really work with hungry, impatient kids! Also the food in the restaurants didn't appear to be a better quality than the buffet (I had a pasta dish in the Italian restaurant where the prawns were a strange texture and definitely weren't fresh), so we stuck to the buffet after that to make the most of having a wider choice. It was also a shame that menus at the restaurants were via a QR code - I like to leave my phone in the room on holiday. Overall we had a great time and I would recommend for families!
Hannah
6 晚家庭旅遊
10/10
Especial saludo para Rey (área del Buffet) y Yenni Suero (área de servicio habitaciones).
Muy profesionales y Excelente trato de parte de ellos!!!
ALFREDO
10/10
Magical experience!
Brandon
1 晚旅行
8/10
Loved the resort, everything was close by and they had a little of everything. Food was decent 4/5. Our only complaint was the spa 2/5.
irfan muradali
6 晚家庭旅遊
8/10
Katrina
6 晚旅行
10/10
Public beach was very loud at times. Some of the restaurant experiences were good. Not great. As far as food quality and service.
Gary M
7 晚浪漫之旅
8/10
The hotel is beautiful, VERY clean and the staff very welcoming and accommodating. I went for a weekend wedding and had a wonderful time. The only set back was our room had a moldy smell (partial ocean view) and my parents room smelled like pest control chemicals. My husband and I enjoyed a couples massage at the beautfil spa however, I did not receive the $25 per person Expedia credit for spa services that I was entitled to and had to request multiple times the bottle of wine (a welcome gift) as an Expedia VIP member. Their seems to be a lack of communication between the hotel staff and Expedia.
Marlly
3 晚家庭旅遊
10/10
Beach ,food and coffee station in family site was excellent.
Zlatoslava
7 晚好友同遊
10/10
Kaleb
1 晚旅行
6/10
Aida
5 晚旅行
10/10
Excellent experience, overall 5 Stars..!
Jose
1 晚家庭旅遊
10/10
Loved everything about the all inclusive resort, staff is super friendly and very proactive ro make sure you are well taken carr of
5 Star *****
Steven
7 晚家庭旅遊
8/10
Malvina
7 晚旅行
8/10
Lubomir
1 晚家庭旅遊
2/10
This is our second time staying at this resort. First time was much better. This time foot quality was not great, on our second day we all got sick, not sure if from water or from food. Room service is a charge of 10$. You cant take food to go from the buffet. Life guard is not always present on beach,, saw few older people falling, and other visitors were assisting getting out of water. It is a shame, as we were all were looking to return, but most likely will need to find new resort.
Juliana
6 晚家庭旅遊
10/10
Everyone is so sweet and awesome, I will be back. I had an amazing time