格瑞那達凱富套房飯店 - 格瑞那達

The hotel was absolutely disgusting and filthy. Our room had thick black mold in it throughout as well as a moisture and smell problem. The internet connection was horrible, basically unusable. The tv was also spotty, going in and out constantly. The carpets and ceiling throughout the hotel had large stains, water marks, and mold. The hotel was under construction, which we were not notified about in our booking. Down in the breakfast area there was a large area of more thick, black mold right next to the food as well as drooping ceiling with damage. And there was a large dehumidifier, that wasn't even on, for the mold/moisture. How is this place even allowed to have guests with how unsanitary it is? When trying to get our money back, the managers kept giving the run-around. So I called a corporate number and got the same thing. They are mailing a $30 check in 4-6 weeks! ...when we paid $108. Said that's the best they can do, which is not true and ridiculous. Will never stay here again. This comfort inn and choice hotels obviously do not care about their customers. I have reported them to the health department. The only reason we stayed the night is because we had driven all day, with two small children, and were exhausted and had no other options by the time we arrived. Plus we didn't even see all the mold until the next morning. We have stayed in plenty of hotels and have never experienced such a lack of care/safety and disrespect.

The hotel is under renovation and a lot of services were not available. The toilet in the room was not fastened on one side to floor. Out our window was a scaffold. Shower leaked from the faucet. This was very different from other times we have stayed at a comfort inn.

The hotel was undergoing some renovations. The pool was not available and we noticed that the carpet in the first floor hallway was very stained and needed cleaning or replacing. The room was nice and clean and comfortable. The staff was exceptional - very friendly and attentive. The morning breakfast was exceptional as were the ladies preparing and tending it. We were quite pleased with our stay.

Staff was very accommodating

Nice clean hotel. Front Desk Staff were friendly and the breakfast was good.