Booked a room at Vinpearl Resort and emailed the staff prior to departure to ask about the transportation arrangement (the confirmation email sent by Expedia with all the necessary details was attached) but the staff did not say anything about the room.
At check-in the staff provided the registration form to fill in but my gender, surname and first name were all wrong. Most importantly, the form showed the name of another hotel at Vinpearl instead of Vinpearl Resort. The staff still didn't explain anything until I asked her whether it was ok to fill in the form under another hotel. She then told me that Vinpearl Resort was under maintenance and had to arrange another room at another hotel for me. Why wouldn't any staff inform me of such important changes?
She also arranged a room with garden view only but the original booking was a room with sea view which costed more. Again, she didn't explain anything about this and I had to tell her to give me the same type of room I reserved.
On the way to the hotel I saw some guests on a golf car going towards the direction of Vinpearl Resort, and this hotel is still accepting reservations. I can't understand why my reservation had to be changed while Vinpearl Resort is still open for business.
깨끗하고, 조식도 맛있고 다 좋았습니다. 버기카를 항상 나와서 기다려야 한다는게 좀 흠이지만 섬 안에서는 모두다 그런 시스템인것 같아서 적응 해야지요
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Quynhnhu
Quynhnhu,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月2日
Finding the place was a disaster. If only they answer their phones at reception, it may have helped.
Every time I ordered a meal or drink I was declined and forced to walk up to reception who couldn’t understand a word I was saying in English. The place is full of cameras which scan your face even to sit down at dinner. Kind of like being in Brave New World story by Mr Huxley!
Aside from the above, the hotel, its location and pool is amazing and absolutely stunning. The food in buffet was a a 10/10. The bar staff need a personality and some lessons. Nothing worse than sitting down for a quiet mojito and being greeted by a mute 🤐
With a little more personality and professionalism this place would be an easy 5 star. Perhaps take a leaf out of the friendly and charismatic hotels in the Pacific Islands like Fiji.