Booked a room at Vinpearl Resort and emailed the staff prior to departure to ask about the transportation arrangement (the confirmation email sent by Expedia with all the necessary details was attached) but the staff did not say anything about the room.
At check-in the staff provided the registration form to fill in but my gender, surname and first name were all wrong. Most importantly, the form showed the name of another hotel at Vinpearl instead of Vinpearl Resort. The staff still didn't explain anything until I asked her whether it was ok to fill in the form under another hotel. She then told me that Vinpearl Resort was under maintenance and had to arrange another room at another hotel for me. Why wouldn't any staff inform me of such important changes?
She also arranged a room with garden view only but the original booking was a room with sea view which costed more. Again, she didn't explain anything about this and I had to tell her to give me the same type of room I reserved.
On the way to the hotel I saw some guests on a golf car going towards the direction of Vinpearl Resort, and this hotel is still accepting reservations. I can't understand why my reservation had to be changed while Vinpearl Resort is still open for business.
Awful service. Ran out of beer and wine. Breakfast chaotic.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月25日
A completely novel experience.
The facilities are dated. The service can be a little slow. But overall, so beautiful and at the price point I think a great deal. The breakfast is pretty good, go early if you want less of a crowd. The food overall was well priced (higher than usual Vietnam prices but well lower than equivalent properties in the US) and delicious. The resort will not allow you to bring in more than a small snack, with a large fine if you try - you have to sign off at check-in. The pools are cold. The main large pool has loud music and lots of kids. There is a pool on the side that was usually totally quiet and empty. Vinpearl Harbor was such a trip- like a mostly abandoned Disneyland crossed with a dead mall. Guests during my stay were not an outgoing bunch, and I think I was the only American on property! I think this resort would be best for a young family with children who wanted to have a budget vacation that feels high-end and to go to VinWonders.
Elizabeth
Elizabeth,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月22日
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