I have to say the staff are nice, my butler sent me to the lobby for internet and even waited for me even after his duty as he has promised to send me back. But the rest of the experience are far from satisfactory! We were arranged to a so-called new wing of the hotel, by the pool and it is. Next thing we know, we were next to another construction site of the hotel, so everyday from around 8am, all the drilling and digging and the smell of paint woke us up! Also we were promised to have internet access in-room, obviously none. Even at the lobby, none of the password for wi-fi works, I have to use their office network to get internet access! You may say my expectation too high, but with the same price, I tried other hotel in Bali, they were superb!