歐洲法蘭克福美利亞怡思得飯店 - 法蘭克福

One of the worst checkin experience so far. Arrived by my car but my confirmation number was not recognised so had to first finish my check in formalities. The hotel did not have any reception on the ground level so my wife and I had to go all the way up to the 22nd floor to complete our check in before coming down again to park and collect our luggage. However this is not where it ended. On entering our room we found it to be of the lower category than what we had booked online. So again after informing the reception, we had to move all our luggages to shift to another room. Location of the hotel was good with nice views from the room. Bed was comfortable and bathrooms were big and clean. Overall the hotel seemed low on staff and lacked the service and friendly staff one would expect from a 4 or 5 star hotel. Would surely not stay in the hotel again.

I love To stay at this hotel because it is near the center of town and it is a wonderful hotel and the staff are amazing and very helpful and kind. I encourage anyone to stay at this hotel.

Unhelpful reception staff, unreachable during the night when experienced an uncomfortable night sleeping in a claustrophobic, heated environment. Left doors open overnight to sleep. When discussed with reception again in the morning they explained nothing could be done and only a soft beverage could be offered in light of the inconvenience caused.

Great service!

No sign on the street where you can park and where the Hotel is. To get to your room by driving into the garage is an adventure, -2 level and 3 gates later is parking you have to ring on 2 gates to get into parking of Hotel but there is only one receptionist at the time so you need to wait until he/she opens the first and second gate. After that you go through 2 doors one with key lock into first elevator until floor 22 where reception is located here you change elevator and another 3 doors later(2 with key card) to get in your room. Water in shower turn hot and cold with same setting, mould in the shower corners, Breakfast had super selection but price with 29 Euro per person is not worth it. Drinks at the bar 18 euro for gin/tonic also on the pricy side. Minibar equipped with 1 beer and 1 coke 1 etc... ok. All in all was the view what made me stay even with all the negative rest.