A classic Zurich hotel that has recently undergone new ownership and management. Various kinks that the hotel needs to address to justify a 4.5 star rating and the current pricing. First - some rooms do not have air conditioning and this should be VERY CLEARLY marketed so that people understand if they are booking a room with AC or no AC, especially during warm weather. Second - no bellhop service or anyone at the door to help unload car or check in. Third, the service from the staff is very uneven. While the desk staff are generally nice and try to be accommodating, there were so many elements that just didn't work - for example, we found dead bugs in our room and asked the front desk to have housecleaning clean them and showed them photos, only to find the same bugs still in the room when we got back; they ran out of adaptors; and the staff during breakfast are generally nowhere to be found so you seat yourself and serve yourself. The junior suites with lake view are very spacious (especially by Zurich standards) and great for families - come with a king size bed, seating area/sofas, and dining table with chairs with separate shower/toilet area. If they can work on improving the service and various kinks, this hotel has the potential to live up to its 4.5 star status, but currently is not there. This feedback has all been shared directly with the new general manager who only recently took over a few weeks ago.