Bad experience, would look elsewhere. Advertised with a pool, closed when we got there. Front staff was rude and asked if we wanted to cancel our reservation after we already got there. Fire alarm then immediately went off. Had to ask for pillow cases after getting another pillow since there were only three in the room (after manager approval). Loose parts in the shower. Fan in bathroom was noisy and on its last leg. The door to the bathroom wouldn’t close right, multiple things plugged into a single outlet strip which looked like a hazard and then other outlets didn’t work. All in all, staff wasn’t help and rude. Room was subpar. Amenities were not as advertised.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 24 日
Stay was good as expected
Justin
Justin,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 29 日
I live over an hour away but work in naperville. I was working until 10:30 p.m. and checking in right afterwards. My wife booked a room for me online. I had to be back at work at 6:00 a.m. and was very tired. I had just gotten to sleep and the fire alarm went off at 2:00 a.m. and again at 4:30 a.m., absolutely ridiculous! I got almost no sleep and will never stay at that hotel again. The hotel manager said the first 2:00 a.m. fire alarm was from a microwave that caught on fire. He said the 4:30 a.m. fire alarm was from someone taking a shower and open the door, which I have a very hard time believing. The place was not clean and it was not comfortable. I have requested a refund for this horrible stay.
Marjorie
Marjorie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 18 日
Leroy
Leroy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 17 日
Jaseen
Jaseen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 9 日
Derek
Derek,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 23 日
Laurie
Laurie,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 22 日
Two star stay
Najha
Najha,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 22 日
Pablo
Pablo,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
Pablo
Pablo,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 19 日
Friendly staff
Pablo
Pablo,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 18 日
Abdijibar
Abdijibar,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 2 月 7 日
Refund
Nasty bed sheets
I fell walking into the building due to no salt put down told the lady at the front desk she told me its salt for us to put down
Tanisha
Tanisha,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 5 日
Reginald
Reginald,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 2 月 4 日
Not worth the money
Shower barely worked. The front desk staff wasn’t friendly. The cleaning lady was very nice.
Phillip
Phillip,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 28 日
Abdul
Abdul,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 27 日
Needs snack vending machines
Bianca
Bianca,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 1 月 24 日
Phillip
Phillip,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 17 日
?????
?????,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 13 日
Coffee maker inside burnt out, but since room was just a few feet from the breakfast bar, I just went there and had a cup or two various times. Slightly better vacuuming and more detail on cleaning everything in between the bathroom tiles recommended for the next guest. for my use, though, it was fine. Excellent service and interface with all staff. Thank you.