奧蘭多布納維斯塔宮殿希爾頓飯店 - 迪士尼之泉®區 - 萊克布埃納維斯塔

Great resort! Awesome pool and lazy river.

We were told we would owe $175 upon check in for incidentals, instead, we were charged $375 which we weren’t expecting. They also couldn’t explain why the change and blamed hotels.com for the error. Since we had our money tied up there, we just ate there and charged it to our room. On the third day they charged another $150, now having $500 of our money tied up! To this they said the $375 was only for if we ate in our room, not their restaurants!!!! Never heard of anything so stupid! They put a hardship on our budget for absolutely nothing! We wouldn’t have even eaten there had they not said we had $375 for hotel charges. Additionally, our bath tub was clogged up, had to get that fixed, tv sound didn’t work, and the heater didn’t turn on. VERY disappointed and will not return. Don’t recommend, especially for families on a budget.

When we checked in, we were told our requested room type was unavailable, but after declining a king suite, we got the room we requested. The hotel needs to be updated and needs to be deep cleaned as well. The beds and pillows were uncomfortable, and the towels were thin and well worn. You could hear the people in the room next door opening and closing the dresser drawers as well as the bathroom/hotel room doors. You could also hear the people in the hallway having conversations in the morning. We went downstairs to the quick service cafe, and they were out of the menu items that we wanted, and they were way over priced. We were only there for about 10 hours and were required to pay the resort fee. I did not that was part of the cost, but I also thought the resort fee and parking fee would mean that the hotel would have been maintained better. Overall, the service was not good, the hotel needs to be cleaned and updated, and the bed and pillows were uncomfortable. We will not stay there again.

Look out for the hidden fees, deposit.

Half hour standing in line to check in. Hotel had two employees checking guests in and said they had a full hotel with no open rooms. Valet stated to call ahead 5 minutes before coming to retrieve vehicle. Vehicle took over 20 minutes to receive after calling 10 minutes prior to leaving room.

Hotel was really nice. Outstanding location, nice sized room, really cool to have a balcony. Pool was comparable to other resorts, on site dining was not as good as others, but across the street from Disney Springs so we just went there which was great!

This hotel was a wonderful hotel. It's in a great location; close to the parks and right across the street from Disney Springs. The staff was extrememly sweet as well. My only complaint are the fact that not only did i pay $30 something resort fee which i was fine with but i had to pay $30 for me to have a parking spot in which it wasn't close and we parked it ourselves. I wasnt aware of this fee. We only stayed one night but i can imagine the expense of staying there for a multiple night stay. Tacking on $60 a night onto a price thats already steep for many people now a days is a bit much.

No heat the first night in the room. Shower head was broken and they put my Champaign and cupcakes for my birthday on the floor outside the room and not in. They did not refund me first night but did waive resort fees and one room service

There was alot of hidden fees 35 dollar a night Convenience fee $22 a night to park

Great hotel and walking distance to Disney Springs via walkway. However I did find that the transportation to the parks was not the best and we did not end up using.