2/10 不太好
2025 年 11 月 25 日
I booked through Hotels.com and they did not tell me about the $100 fee when booking. The used a 3rd party to book the room and I didn't know it. They only told me about the fee after booking. The woman at Red Roof told me she would cancel the room and it would be up to the 3rd party to refund me. Now the 3rd party is saying Red Roof is not going to refund me. So someone is lying. She said Red Roof does not issue the refund the 3rd party does. And they say Red Roof issues it. You all are a bad company. People are homeless and needing food and you all want to keep money from someone so they can't eat and find another hotel to sleep. This poor customer service and also poor morals when they make several thousand dollars daily and monthly while we suffer. Shame on you for lying! Shame on you for not issuing refund! Greed will not prevail and God will handle this!
Sherress
Sherress，1 晚旅行
Hotels.com 真實旅客評語