Booked room and paid extra for breakfast.
Clean enough room just no air-conditioning which is no big deal as Normandy does not get very hot. Very clean bathroom. Quite comfortable, therefore good sleep.
Their breakfast is upto 10am.. having arrived midnight after travelling long with kids we had to make sure they got as much sleep as possible. Got to breakfast at 9:40am but there were no eggs, sausages or bacon left and nobody was bothered to replenish. Just had toast and coffee.
At checkout, the lady at the reception asked if I was happy with everything- having shared the experience about breakfast, there was no apology, just a bland "there's nothing I can do, take it up with Hotels.com since you did not book directly with us".
Maybe this was a one off but you know how it is with negative experiences...