Trip was good. Communication could be better. First we were told our key card was our fast pass for Universal Studios…..only to find out later this did not include Epic Universe. Then we were told a shuttle ride to the airport was included only to find out this is only the case if you made reservations through the hotel directly and not through Hotels.com. We had to pay for a ride.
Angela
6 晚家庭旅遊
10/10
Susanne
2 晚旅行
6/10
shan
2 晚家庭旅遊
2/10
Supposed to be a suite, it was not. Forced to go to a handicap room. Was supposed to have unlimited express passes for Epic, it was not. Was supposed to have early entrance, but it was not for Epic. Worse most stressful vacation I ever had!
真實旅客
2 晚旅行
10/10
Samantha
1 晚旅行
10/10
We stayed for one night to get fast passes and upgraded to club level, every aspect was well worth the money we paid. Beautiful hotel and probably the highlight for the kids was the night time movie in the pool.
Robert
1 晚家庭旅遊
10/10
Grant
1 晚旅行
10/10
真實旅客
1 晚家庭旅遊
8/10
Ricardo
1 晚旅行
10/10
Joseph
5 晚家庭旅遊
10/10
Carlos
1 晚家庭旅遊
10/10
Lynn
1 晚家庭旅遊
10/10
MARLO
4 晚旅行
10/10
Rachel
1 晚家庭旅遊
10/10
David
7 晚旅行
10/10
Had an excellent time, hotel, which included early park admission and Express Pass was well worth the price
Mark
7 晚家庭旅遊
10/10
真實旅客
4 晚家庭旅遊
10/10
Hotel incrível.
Cheiroso, bem limpo, cama extramente confortável ( parece q te abraça)
Atendimento impecável
Acesso aos parques de Universal por water táxi, super prático
Juliana
1 晚家庭旅遊
10/10
Infelizmente nosso quarto era no 1 andar, estava com muita umidade e acabou acarretando em uma alergia na minha mulher.
No mais, hotel extremamente espaçoso e confortável.
Somente os tapetes do quarto que estavam com um cheiro nao muito agradável
natascha s
1 晚家庭旅遊
10/10
真實旅客
1 晚家庭旅遊
10/10
Matthew
1 晚旅行
10/10
Perfect for visiting Universal Studios. The staff was friendly and helpful, the grounds beautiful!!
ginger
1 晚家庭旅遊
10/10
The hotel was gorgeous and the staff could not be nicer